How does 'Floor and room of choice' Delivery work?

 Order placement
a. Add your desired items to your bag, select 'Floor and room of choice' option at checkout.
b. Select your preferred delivery day (and delivery time frame, if applicable)
c. Enter your address and provide complete details including the floor number.
d. Confirm your order and check that your payment details and delivery choices are correct.
e. It is important to check that the package sizes can fit into the premises. Consider the size of large items such as sofas, mattresses and appliances and make sure it can fit through staircases, hallways and lifts.
e. Any changes to your order must be requested as early as possible to avoid extra fees and/or to keep your original delivery slot.
- Adding or removing items to an order must be requested as soon as possible. Doing so closer to the delivery date could mean losing the original delivery slot. 
- Changes to delivery date and time must be requested before the order is being picked. You can reschedule a delivery date your in your IKEA Family profile in 'Purchases' or Track and Manage Order tool.
- Do you want to do a Click & Collect instead of a Delivery or vice versa? It's not possible to do so in the same order. The original order must be cancelled and a new one placed.
f. If you need to cancel your order, you can do so in your purchase history as an IKEA Family member or through the Track and Manage Order tool if you ordered as a guest.
 

Order processing and confirmation
a. After processing, you will receive an order confirmation email with the delivery details. If you haven’t received this e-mail or think something may have gone wrong with the payment? Check to see if the amount has been credited from your bank account. If this is the case then you will probably receive an e-mail from us within 24 hours.
b. You will receive an email that Your IKEA order is picked
c. You will receive another email that Your IKEA order is being prepared for delivery with a link to Track your order.
d. In the Track your order link, you will be redirected to an IKEA page and a link in a grey box to Find more information about your order by the transport partner.
e. This will take you to the transport partner's page where a shorter delivery time window may be shared the night before or on the day of delivery.

Delivery day
a. The delivery driver will attempt to contact you 30-60 minutes prior to their arrival. If you miss the call, the driver will still proceed with your delivery attempt.
b. Some transport partners send an SMS with a link to the live tracking. You can sometimes see how many stops until a driver is on the way to your address.
c. Ensure clear access for the delivery vehicle and confirm access to your home (building door, stairs and/or lift availability)
d. Your items will be delivered inside your home or apartment unit and in one room of your choice. It's not possible to have items brought into separate rooms. If you are unavailable to accept the delivery, the delivery will be marked as failed and you have to contact IKEA customer service to reschedule (a re‑delivery fee may apply). Take into account that due to transport partner lead times, only delivery dates up to 2 weeks later could be available. 
d. On arrival, compare the delivered packages with your delivery invoice and check for any damage.
 

Post‑Delivery
a. Check for any missing or damaged items.
- For damaged items, you can report the claim yourself from your IKEA Family page in 'Purchases', choose the order and click 'Raise a claim'. This self-service tool is only available for online purchases and reported within 30 days after delivery is completed.
- To report missing items, ask for a co-worker in the chat or call customer service.
b. If you are an IKEA Family member, you can track the status of any cases (Claims or Dossiers) through the 'Purchases' and 'Cases'.