What delivery and pick up services does IKEA offer?
IKEA offers Truck Delivery, Parcel Delivery, and Click & Collect. Truck Delivery includes "Ground Floor" and 'Floor and room of choice' options. Parcel Delivery is ideal for smaller items through parcel packages and Click & Collect allows you to pick up your order from an IKEA store or pickup point near you.
Truck Delivery
Truck delivery is ideal for larger and heavier orders that don't fit in a parcel. Our transport partners will go to your delivery address. With truck delivery you have two options:
- Ground floor delivery: Your items are delivered over the threshold of the front door on the ground floor of your home or building. From that moment on, you carry your order inside yourself. Depending on the size and weight of your order, it will be delivered by one or two people. Read more in Why should I choose 'Ground floor' Delivery?
- Floor and room of choice Delivery: This service is ideal if you live in an apartment complex on the 1st floor or higher. A staircase with 7 or more steps counts as one floor. This is also ideal when you need help with carrying the products inside a specific room in a multi-storey house. Depending on the total weight of the items, a minimum of €14.99 is added on top of the ground floor delivery rate. Read more in Why should I choose 'Floor and room of choice' Delivery?
Parcel Delivery
Parcel delivery is ideal for smaller orders with a minimum order value of €15.-. The total weight of the order does not exceed 20kg and the size is up to 150x73x53 cm. Your package will be delivered either by PostNL or DHL.
Click & Collect
The Click & Collect service allows you to collect your order yourself at a convenient date, time and location. There are two options for Click & Collect:
- Click & Collect at store: This is ideal if you want to collect items without a minimum order value and quantity. Once your order is ready for collection, you will receive an email with instructions on how and where to collect your order. Be ready with the order number and proof of purchase to share with the co-workers at the store. If you have arranged for someone else to collect the order on your behalf, they will need to know the order number and purchase details. In the event where you are unable to collect your order, it will be held for 24 hours from the scheduled pick-up date. Read Click & Collect at store for prices and details.
- Click & Collect at a pickup point: For smaller orders it is possible to collect your order at a PostNL or DHL pickup point of your choice with a minimum order value of €15. For larger orders, it is possible to pick them up at warehouse location in Almere or Alphen aan den Rijn. Read Click & Collect at a pickup point for prices and details.
Delivery service for your business
If you order from IKEA as a business owner, colleagues from the IKEA for Business department can assist you with special services. One of them is Delivery service for your business. If you are an IKEA for Business Network member, then you'll receive a 10% discount on this delivery service.
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With Click & Collect, you place your order online and then pick up your items at an IKEA store or an external pickup point. This delivery option is ideal if you want to avoid truck delivery fees or if you’d like to pick up your order without having to go in the IKEA store and collect the items yourself. This may be particularly useful if you are close to an IKEA store or if a secure delivery to your home is not possible in your area.
Read moreSelect the 'Delivery' option at checkout and enter your delivery address. You will receive a confirmation email, and once your order is processed, you’ll get the tracking information. On the delivery day, make sure the parcel can be left in a safe place if you're not home, and check your order immediately upon receipt. If you notice any issues (such as missing or damaged items), contact IKEA customer service.
Read moreParcel Delivery is ideal for smaller orders, such as decoration items, textiles, picture frames, and other home decor accessories.
Read moreChoose either 'Ground floor delivery' or 'Floor and room of choice' at checkout. Fill in your details and confirm your order. You’ll receive a confirmation email with the delivery information. You can track your order status via the Order Portal. If you notice any issues (like missing or damaged items), please contact the IKEA customer service.
Read moreWe often communicate a time slot via SMS or email the day before delivery. How we do this for your order depends on the type of delivery you selected.
Read moreSure! You can pick up your order by bicycle. We ask you to park your bicycle in the designated bicycle shed and follow the designated pick-up route for pedestrians. Have fun with your order!
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