What delivery options does IKEA offer?
IKEA offers Truck Delivery, Parcel Delivery, and Click & Collect. Truck Delivery includes "Ground Floor" and 'Floor and room of choice' options. Parcel Delivery is ideal for smaller items through parcel packages and Click & Collect allows you to pick up your order from an IKEA store or pickup point near you.
Truck Delivery: Ideal for larger and heavier orders that don't fit in a parcel. Our transport partners will go to your delivery address.
- Ground floor delivery: Your items are delivered over the threshold of the front door on the ground floor of your home or building. From that moment on, you carry your order inside yourself. Depending on the size and weight of your order, it will be delivered by one or two people.
- Floor and room of choice Delivery: This service is ideal if you live in an apartment complex on the 1st floor or higher. A staircase with 7 or more steps counts as one floor. This is also ideal when you need help with carrying the products inside a specific room in a multi-storey house. Depending on the total weight of the items, a minimum of €14.99 is added on top of the ground floor delivery rate.
Parcel Delivery: Ideal for smaller orders with a minimum order value of €15. The total weight of the order does not exceed 20kg and the size is up to 150x73x53 cm. Your package will be delivered either by PostNL or DHL.
Click & Collect: The Click & Collect service allows you to collect your order yourself at a convenient date, time and location.
- Click & Collect at store: This is ideal if you want to collect items without a minimum order value and quantity. Once your order is ready for collection, you will receive an email with instructions on how and where to collect your order. Be ready with the order number and proof of purchase to share with the co-workers at the store. If you have arranged for someone else to collect the order on your behalf, they will need to know the order number and purchase details. In the event where you are unable to collect your order, it will be held for 24 hours from the scheduled pick-up date.
- Click & Collect at a pickup point: For smaller orders it is possible to collect your order at a PostNL or DHL pickup point of your choice with a minimum order value of €15. For larger orders, it is possible to pick them up at warehouse location in Almere or Alphen aan den Rijn.
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IKEA delivers to your home on most public holidays, with the exception of Christmas Day and Easter Monday. When placing an order you will see the options for delivery in your region.
Read moreThe delivery of an online order is only possible within the Netherlands. If you reside in another country with its own IKEA stores, we recommend placing your order in that country.
Read moreSelect the 'Delivery' option at checkout and enter your delivery address. You will receive a confirmation email, and once your order is processed, you’ll get the tracking information. On the delivery day, make sure the parcel can be left in a safe place if you're not home, and check your order immediately upon receipt. If you notice any issues (such as missing or damaged items), contact IKEA customer service.
Read moreChoose either 'Ground floor delivery' or 'Floor and room of choice' at checkout. Fill in your details and confirm your order. You’ll receive a confirmation email with the delivery information. You can track your order status via the Order Portal. If you notice any issues (like missing or damaged items), please contact the IKEA customer service.
Read moreWe often communicate a time slot via SMS or email the day before delivery. How we do this for your order depends on the type of delivery you selected.
Read moreTo ensure that your delivery is successful, you must provide a safe, clear, and adequate space for your products to be delivered by the transport partner. If your delivery is going to a higher floor than ground level (i.e. an apartment or building), sufficient access via stairs or an elevator is required. Deliveries through staircase are limited up to and including the 4th floor unless an elevator is available. While most IKEA products can be delivered, some fragile or oversized items may have restrictions.
Read more