What delivery options does IKEA offer?
IKEA offers Truck Delivery, Parcel Delivery, and Click & Collect. Truck Delivery includes "Ground Floor" and 'Floor and room of choice' options. Parcel Delivery is ideal for smaller items through parcel packages and Click & Collect allows you to pick up your order from an IKEA store or pickup point near you.
Truck Delivery: Ideal for larger and heavier orders that don't fit in a parcel. Our transport partners will go to your delivery address.
- Ground floor delivery: Your items are delivered over the threshold of the front door on the ground floor of your home or building. From that moment on, you carry your order inside yourself. Depending on the size and weight of your order, it will be delivered by one or two people.
- Floor and room of choice Delivery: This service is ideal if you live in an apartment complex on the 1st floor or higher. A staircase with 7 or more steps counts as one floor. This is also ideal when you need help with carrying the products inside a specific room in a multi-storey house. Depending on the total weight of the items, a minimum of €14.99 is added on top of the ground floor delivery rate.
Parcel Delivery: Ideal for smaller orders with a minimum order value of €15. The total weight of the order does not exceed 20kg and the size is up to 150x73x53 cm. Your package will be delivered either by PostNL or DHL.
Click & Collect: The Click & Collect service allows you to collect your order yourself at a convenient date, time and location.
- Click & Collect at store: This is ideal if you want to collect items without a minimum order value and quantity. Once your order is ready for collection, you will receive an email with instructions on how and where to collect your order. Be ready with the order number and proof of purchase to share with the co-workers at the store. If you have arranged for someone else to collect the order on your behalf, they will need to know the order number and purchase details. In the event where you are unable to collect your order, it will be held for 24 hours from the scheduled pick-up date.
- Click & Collect at a pickup point: For smaller orders it is possible to collect your order at a PostNL or DHL pickup point of your choice with a minimum order value of €15. For larger orders, it is possible to pick them up at warehouse location in Almere or Alphen aan den Rijn.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
With Click & Collect, you place your order online and then pick up your items at an IKEA store or an external pickup point. This delivery option is ideal if you want to avoid truck delivery fees or if you’d like to pick up your order without having to go in the IKEA store and collect the items yourself. This may be particularly useful if you are close to an IKEA store or if a secure delivery to your home is not possible in your area.
Read moreSelect the 'Delivery' option at checkout and enter your delivery address. You will receive a confirmation email, and once your order is processed, you’ll get the tracking information. On the delivery day, make sure the parcel can be left in a safe place if you're not home, and check your order immediately upon receipt. If you notice any issues (such as missing or damaged items), contact IKEA customer service.
Read moreWe often communicate a time slot via SMS or email the day before delivery. How we do this for your order depends on the type of delivery you selected.
Read moreAt IKEA you can do everything yourself. From collecting all your products in the store, to transporting and assembling. But of course you don't have to. IKEA has all kinds of useful services that help you with purchase, transport and assembly.
Read moreTo ensure that your delivery is successful, you must provide a safe, clear, and adequate space for your products to be delivered by the transport partner. If your delivery is going to a higher floor than ground level (i.e. an apartment or building), sufficient access via stairs or an elevator is required. Deliveries through staircase are limited up to and including the 4th floor unless an elevator is available. While most IKEA products can be delivered, some fragile or oversized items may have restrictions.
Read moreWould you like to have your kitchen installed by IKEA? We are happy to help! Take into account a lead time of an average of 8 to 14 weeks from your first kitchen plan appointment.
Read more