You'll find all of the information about the order you have placed here. You can view your order history, track your current order or cancel it.
Still not satisfied with the products you purchased? Then you can also return your order or bring it back to the store.
Cancelling an order
We're sorry you want to cancel your order from our online store. You can cancel online orders here.
Please note: Are you cancelling your order because you want to use a different shipping method? Then we advise you, due to limited capacity, to place a new order first, before cancelling the order. This does mean you pay twice, but the cancelled order will be refunded within 14 days (including transport costs).
Returns and exchanges
Not satisfied with your purchase? Read all about exchanging and how to return your order here.
Placed an order. What's next?
Placed your order? You'll receive a confirmation mail. In this mail you'll find a Track & Trace code which you can use to track the progress of your delivery when it's on it's way.
In the meantime you will receive a text message from the transport partner with a more specific timeline for your delivery.
You'll be contacted 30 minutes before the delivery via a call or a text message.
FAQs on my orders
How long do I have to cancel my order?
You can cancel your order up until we start collecting the goods (except for custom-made products).
You can check the status of your order here.
Can I cancel an order for a custom-made product?
Unfortunately this is not possible. You can't cancel an order for a custom-made product because it's being made especially for you. Custom-made products are usually from our kitchen worktop and sofa ranges.
You will receive confirmation from us that you have ordered a custom-made product and we will discuss the specific terms and conditions with you.
You can only return these products if there is something wrong with them and they cannot be used for the purpose described.
What should I do when bringing my order back to the store?
- Bring the products with you.
- Bring the email with the order confirmation along.
- Don't forget the payment confirmation and/or delivery slip.
- Go to customer service.
When exchanging or returning products at one of our stores, we will refund the purchase price, credit your credit card or have it refunded by Klarna or Afterpay.
How long do I have to return my order?
If you want to return an order, you can do so up to 14 days after receipt of the order. Would you prefer to return your order to one of our stores? This is possible from the day of receipt until 365 days after delivery.
If you refused an order at the door, we will contact you ourselves. See our return policy for more information.
How much will it cost to return my order?
You are always responsible for the cost of returning an order. To return a package, the cost is EUR 2.99 or 9.99 (depening on the package); for returns by truck, the cost is 49.-.
If you return your online order to us in full within 14 days, the cost of your order, including the original transport costs, will be refunded to your bank account.
If you return your online order after 14 days, only the value of the item will be refunded. You will be responsible for the original transport costs.
How will I get my money back if I return a product?
If you return a product or cancel an order, the purchase price will be refunded using the same method that you used for payment.