Helping you help yourself
Looking to check the status of your order? Want to return a product or order a spare part? We have convenient self service options which will let you do just that!
Track your order, view your order history or cancel an orderRead more
Return or exchange products
Find out all about how to exchange or return your productsRead more
Find out if what you are looking for is available.Read more
Missing a part
Order fittings and spare partsRead more
Customer service in store
The Customer service in the IKEA stores is open again. At IKEA store Delft is it also possible to book a Customer service appointment. With a Customer service appointment, you will be assisted sooner than without an appointment.
Frequently asked questions
Enter your search term in the search bar below. For assembly instructions, specific products or article numbers, use the search bar located at the top of our website.
Do you still have questions?
We are currently experiencing unprecedented demand and customer service is busier than ever before. We realize that as a result we cannot help everyone as we would like, and we regret that.
We are making every effort every day to improve our service, and advise customers who cannot reach our customer service to consult our FAQs. We appreciate your understanding and patience.
Shopping at IKEA
We are happy to welcome you back to our stores! In addition, you can still choose to have online orders delivered to your home or pick them up at a store of your choice. We have listed all the possibilities for you.