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Customer service

Helping you help yourself 

Looking to check the status of your order? Want to return a product or order a spare part? We have convenient self service options which will let you do just that! 

My orders

Track your order, view your order history or cancel an order

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Return or exchange products

Find out all about how to exchange or return your products

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Stock information

Find out if what you are looking for is available.

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Missing a part

Order fittings and spare parts

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Customer service in store

The Customer service in the IKEA stores is open again. At IKEA store Delft is it also possible to book a Customer service appointment. With a Customer service appointment, you will be assisted sooner than without an appointment.

Frequently asked questions

Enter your search term in the search bar below. For assembly instructions, specific products or article numbers, use the search bar located at the top of our website.

Do you still have questions?

We are currently experiencing unprecedented demand and customer service is busier than ever before. We realize that as a result we cannot help everyone as we would like, and we regret that.

We are making every effort every day to improve our service, and advise customers who cannot reach our customer service to consult our FAQs. We appreciate your understanding and patience. 

IKEA store

Shopping at IKEA

We are happy to welcome you back to our stores! In addition, you can still choose to have online orders delivered to your home or pick them up at a store of your choice. We have listed all the possibilities for you.

More information