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Customer service

Helping you help yourself 

Looking to check the status of your order? Want to return a product or order a spare part? We have convenient self service options which will let you do just that! 

My orders

Track your order, view your order history or cancel an order

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Return or exchange products

Find out all about how to exchange or return your products

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Damaged products

Did you receive a damaged product from IKEA? Please go to your order history to notify us.

My orders

Missing a part

Order fittings and spare parts

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Frequently asked questions

Enter your search term in the search bar below. For assembly instructions, specific products or article numbers, use the search bar located at the top of our website.

Do you still have questions?

To help you the best way possible, you can now look for a solution in a more targeted way. If you can't find the answer, we will offer you the best way to get in contact with us.

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Download the IKEA apps

There’s more than one way to build a home with IKEA – and more than one app to help you. Our IKEA apps make it even easier to find home furnishing inspiration, buy furniture and plenty more.

Read more on the IKEA App and the IKEA Home Smart App.

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