All IKEA stores are closed
IKEA supports and respects the decisions made by the government. Following the speech by Prime Minister Rutte on December 14th, 2020, IKEA Netherlands will close all stores from December 15th, 2020 until further notice.
We can only meet you online at the moment, and this poses major challenges. We are currently experiencing unprecedented online demand and customer service is busier than ever before. We realize that as a result we cannot help everyone as we would like, and we regret that.
We are making every effort every day to improve our service, and advise customers who cannot reach our customer service to consult our FAQs. We are expanding our capacity by deploying additional store employees to deliver orders themselves and by deploying additional employees at our customer service.
We appreciate your understanding and patience. Home life is more important than ever at the moment and we want to be there for you. These are challenging times. Hopefully it will be possible again in the short term to collect online orders from the store and eventually reopen our stores.
Opening hours customer service
If you have any questions, please contact our customer service:
Monday - Friday: 8.00 - 21.00
Saturday: 9.00 - 18.00
Sunday: 10.00 - 17.00
Phone number: 0900 - 235 45 32
(from abroad: 0031 - 503 168 772)
365 days return policy
Are you not satisfied with your purchase? At IKEA you always have 365 days to return or exchange your products. If you're an IKEA Family member, you can even return or exchange for an unlimited amount of time.
Do you still want to return your products faster? Then make use of Express Return and register your products online in advance.
Click & Collect
Do you want to receive your order quickly? Choose 'Click & Collect'. At IKEA, the safety of our customers and employees is our top priority. That's why we are temporarily offering Contactless Click & Collect.
Order and pay for your items online, choose the time you would like to pick up the order and for €2.99 we will make sure you can collect it at the store of your choice.