At IKEA, you can do everything yourself. From collecting all your products in store, to transporting and assembling them. But of course you don't have to.
IKEA offers a wide range of useful services to help you purchase, transport and assemble your products.
Information about your delivery
At this moment we’re experiencing a larger amount of online orders than usual. That means it might take longer to deliver your order to your home. Would you like to have your order at home quicker? Use Click and Collect and pick up your online order at the store of your choice.
Depending on the capacity, not all delivery and pick up options are always available. We hope you will understand and we apologize for any inconvenience.
Do you find it difficult to create a real home? Do you have difficulty determining the location or layout of a piece of furniture or don't really know where it fits? Our experts are here for you! Plan an online or in-store appointment.
Personal interior advice
Do you have a hard time furnishing your home? Are you in doubt about lay-out colours or style, or would you like a lighting plan that suits all your activities? Create your dream interior together with our interior designers!
Transport and delivery
Most IKEA products are designed to be easy to transport yourself. But of course we are also happy to deliver your purchases to your home.
Click & collect
Order and pay for your items on our website. Then pick them up in the store of your choice at a time that suits you.
Live Picking Service
Do you have an order list, but don't feel like collecting it yourself from the self-service warehouse? Ask a co-worker in the store for the Live Picking service.
Furniture Assembly Service
Our experts follow the assembly instructions and ensure that the furniture is assembled safely in your home.
Together with our kitchen specialists, we can make your dream kitchen a reality. From designing to measuring and assembling and installing your kitchen.
Bathroom Installation Service
Would you like to have your new bathroom furniture installed professionally? Professional assembly partners selected by IKEA can do it for you.
Floor Laying Service
Don't have the time or inclination to lay your own laminate floor? No problem! Professional service partners selected by IKEA can do this for you.
Return and Recycling Service
Have you bought a new mattress, kitchen, appliance or sofa? Upon delivery, your old things will be taken away and recycled in a responsible manner.
Terms and conditions for services
Read more about Terms and conditions for services.
FAQs about services
Can IKEA help design my kitchen?
If you are struggling to design your own kitchen and would appreciate some personal help, our Kitchen Planning Service can help you.
You can make an appointment with the kitchen department at one of our stores. We can also offer tips and tricks to help you turn your kitchen into a dream kitchen.
Do I need to make an appointment to order a kitchen?
You can order a kitchen without an appointment in our stores.
If you want to be sure that an assistant will be available to help you immediately, make an appointment online.
We highly recommend that you prepare in advance and plan your kitchen at home using our kitchen planner (only available on a laptop or computer).
A wealth of information about kitchen planning can be found on the kitchen page on our website.
See our kitchen catalogue for information and inspiration.
What should I do if I'm not satisfied with one of the services provided by IKEA?
It is important to us that you're satisfied with the service you've used. If not, please let us know.
To enable us to process your claim as quickly as possible, we ask you to contact our Customer Service.
- Make sure your have the iSell number. This number can be found on the order confirmation that you received for your service
- Article numbers, if applicable.
Can't see your question? Try our Knowledge Portal.