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Returns and exchanges

Not happy with your purchase? From the moment you take possession, you have 365 days to return or exchange your product. If you are an IKEA Family member, you have unlimited right to return or exchange. 

Delivery charges are only refunded for online orders and when the items are registered for return within 14 days. You pay for the return costs, but you will be refunded the original transport costs together with the value of the returned product. If you only return part of the order, the delivery charges are not refunded.

Do you want to return or exchange a product because it was delivered with damage? Please go to your order history to notify us.

Want to return or exchange something in the store?

The customer service in our stores is open again. Please register your return with the Express returns form, in that way we can help you quickly. 

Make sure the unused items are in their original packaging.

Read more about our guarantee policy and terms and conditions.

Express returns

Register your return beforehand and we’ll be able to help you return faster at the IKEA store. Use this form and select 'I have an online registered express return' under the 'return items' option on the service number kiosk in the store.

Take the product with you in as original a condition as possible and in/with the original packaging.

Parcel returns

Follow the steps below to return your online purchase (parcel post only). 

Step 1: Submit your return by filling in the form.

Step 2: You will receive a barcode per e-mail.

Step 3: Take your parcel to a PostNL point and let them scan the barcode you received. Find a parcel point using the PostNL location guide.

The cost for returning products in a parcel is 4.99.

Returns by truck

Was your order delivered by truck? If so, you can easily arrange the return of these purchases yourself via the truck return form.

It costs 59.99 to return products by truck.

Important: the form is not available for the regions of Zwolle and Hengelo. Contact our Customer Service if this situation applies to you.

Frequently asked questions

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