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Returns and exchanges

Not happy with your purchase? From the moment you take possession, you have 365 days to return or exchange your product. If you are an IKEA Family member, you have unlimited right to return or exchange. 

Delivery charges are only refunded for online orders and when the items are registered for return within 14 days. If you only return part of the order, the delivery charges are not refunded.

Want to return or exchange something in the store?

The customer service in our stores is open again. Please register your return with the Express returns form, in that way we can help you quickly. 

You need to bring the following with you when returning an item:

  • The unused items in their original packaging
  • The receipt or other proof of payment

Unfortunately, items from the bargain corner, custom-made products and mattresses that have been removed from the original packaging cannot be exchanged or returned. Read more about our guarantee policy and terms and conditions.


Express returns

Register your return beforehand and we’ll be able to help you return faster at the IKEA store. Use this form and use the desk for Express returns at the store. Use of Express Return is possible when:

  • It's an order with a maximum of 5 products
  • The products are undamaged and in the packaging
  • You can hand over the receipt

Parcel returns

Follow the steps below to return your online purchase (parcel post only). 

Step 1: Submit your return by filling in the form.
Step 2: You will receive the shipping label with the return address by e-mail. Stick it on your parcel.
Step 3: Take your parcel to a PostNL point to have it sent back to us. Find a parcel point using the PostNL location guide.

The cost for returning products in a parcel is 2.99.

Returns by truck

Was your order delivered by truck? If so, register the return items by contacting our Customer Service.

It costs 49.99 to return products by truck.


Frequently asked questions

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