Important information on COVID-19
A safe, warm welcome back to our stores!
All IKEA Canada locations are now open to customers. Working in line with recommendations from local governments and health authorities, we have introduced enhanced, preventative health and safety measures across the shopping experience and operations to ensure co-workers and customers feel safe to work and shop. For more details on opening hours, safety measures and important updates, please click here.
IKEA Canada is now offering Curbside Click & Collect service nationwide
Order online. Pick-up your goods in a safe, contactless way at IKEA Canada stores, for a flat rate of $5. For more details on safety measures and service availability, please click here. Please note, we are currently experiencing exceptional demand for our Curbside service and time slots fill up quickly. Thank you for your patience as our teams work hard to fulfil orders.
- IKEA reopens all store locations nationwide
- IKEA launches contactless Curbside Click & Collect
- Letter from CEO Michael Ward on IKEA Canada Response to COVID-19
- IKEA Canada commits over $2M to support local communities impacted
- IKEA Canada to temporarily close all store locations due to ongoing risk of COVID-19
Customer Support Centre
Our Customer Support Centre is now working on reduced hours of operation from 9 AM – 9 PM ET, 7 days a week. Given the current situation, our Customer Support Centre is experiencing higher than usual contact volumes. We ask that you contact us only if you currently have an open customer service file, if you need assistance placing an online order, assembly support, or assistance with navigation on our website at IKEA.ca. For all other questions please consult the FAQ section of our website or please contact us once our stores reopen and resume normal operations.
We look forward to welcoming customers back to our store locations soon and we thank you for your understanding during these extraordinary circumstances.