IKEA Ottawa is pleased to safely welcome customers back in-store to shop.
As we re-open, our top priority continues to be the health and safety of our co-workers, customers and communities.
Health and Safety
We ask customers to be mindful of health and safety protocols when they plan a visit to IKEA Ottawa. Plan your specific purchase in advance, check stock availability on IKEA.ca, consider a non-peak time or later date to shop if the need isn’t immediate, shop in groups of two or less and do not linger in-store. You may encounter a wait to get in and are asked to respect physical distancing protocols while in-store. Please note – a face mask, covering your mouth and nose is mandatory while you are in our store.
Returns and Exchanges
We strongly encourage customers to take advantage of our 365-day return policy and return products at a later time. The number of customers allowed in the returns area will be limited. Learn more about our 365 day return policy.
For customer convenience, IKEA continues to offer online planning services, Curbside Click & Collect and home delivery via IKEA.ca.
We believe that health and safety is our shared responsibility and we thank our customers for doing their part!
The IKEA Restaurant remains closed for dine-in service, offering takeout only. The Swedish Food Market and Bistro will be open for in-store shopping and takeout.
Pinecrest Shopping Centre
2685 Iris St.
Monday - Friday: 10am – 9pm
Saturday: 10am - 8pm
Sunday: 10am - 6pm
Curbside Click & Collect hours:
Monday - Saturday: 9am - 8pm
Sunday: 9am - 6pm
Restaurant (Take-out available only)
Monday - Saturday: 11am - 7pm
Sunday: 11am - 5pm
Bistro & Swedish Food Market
Monday - Friday: 10am - 9pm
Saturday: 10am - 8pm
Sunday: 10am - 6pm
Returns & Exchanges
NEW! Instead of standing in line, queue virtually and get an email or SMS notification 15 minutes before it's time for you to check in at the Returns & Exchanges area in-store. You can also book an appointment for larger returns or exchanges of 20 items or more at a time that's convenient for you.
Right now at IKEA Ottawa
Our As-Is department is overstocked.
Come in for great deals on a huge selection of products. Located between the self-serve warehouse and cashlanes.
IKEA Family member-only discounts.
Many of our exclusive IKEA Family offers enable you to live a more sustainable life at home. Saving your wallet – and the planet too!
From meatballs to veggie balls, and sustainably sourced salmon, you can now get all of your IKEA favourites to go!
You can do everything yourself, but you don’t have to. We offer a range of services to make your life easier. To learn about all the services we offer, visit the about services page.
Convenient Returns & Exchanges
NEW! Instead of standing in line, you can now join our virtual line-up and get an email or SMS notification 15 minutes before it's time for you to check in at the Returns & Exchanges area in-store.
Plan ahead! Book an appointment for larger returns or exchanges of 20 items or more at a time that's convenient for you.
Click & Collect
Starting at $5, you can place an order online and collect it at IKEA Ottawa.
Here’s how you do it:
Step 1: Choose ‘Click and collect’ at checkout and you will be able to select IKEA Ottawa as your store.
Step 2: Wait until you receive the “Ready for pickup” email before heading to the store at your selected timeframe.
Step 3: Follow the instructions in the email and proceed to the store at your selected timeframe. Further direction will be communicated upon arrival.
Click & Collect pick-up instructions:
Step 1: Follow the Click & Collect parking lot signs to the outside Greeter station.
Step 2: Proceed to a designated parking spot in covered parking area C and park your vehicle. Text your 9-digit order number and parking spot number (example C12) to the Click & Collect phone number as seen on the parking spot sign.
Step 3: Please wait in your vehicle, we will bring your Click & Collect order to you.
We offer delivery to almost anywhere in Canada. Delivery service is based on the delivery method and destination.
Book a planning service appointment
Get advice from our experts to plan your dream kitchen or transform a room, all from the comfort of your home.
Services include: Kitchen, Bathroom, PAX wardrobe, Home furnishing, Living room and Office planning.
TaskRabbit is an on-demand service available on the web that conveniently connects you with the network of TaskRabbit. Handling everything from in-home furniture assembly and mounting to basic handyman services.
We offer an in-store recycling service for Compact Fluorescent Lights (CFL) & Battery recycling. The mattress removal & recycling service is also available for customers booking home delivery only.
IKEA for Business
If you are a business or contractor looking to place a large order or just need a little extra help, our IKEA for Business team is here!
October 18, 2020 - IKEA Ottawa donated home furnishings to Maison D'Amitié, a women's shelter here in Ottawa. They received 20 packages of home furnishings for women that will be transitioning out of shelter and into their new homes with a little help. Bathroom supplies, pots and cookware, laundry needs, bedding, pillows, blankets, and more.
IKEA Canada receives a high volume of requests every week to support various worthwhile projects. At IKEA, having a positive impact on people and the planet is an essential part of our business.
Each IKEA store supports local initiatives that align with our charitable giving policy. Please send your donation request to the IKEA Ottawa Store for consideration.
People & Planet
Tree planting October 2020
October 5, 2020 - In partnership with Tree Canada IKEA Ottawa donated and planted 125 trees at the Queensway-Carleton Hospital to provide the campus with more calming greenspace for staff, visitors and patients to use.
Each year, the trees that IKEA Ottawa co-workers plant provide significant benefit to communities including reducing noise, cleaning air, preventing soil erosion, protecting wetlands, helping urban wildlife and biodiversity, and creating beautiful shaded places for people to play and relax in our local community.
Since the partnership began in 1996, IKEA Canada together with Tree Canada have planted nearly 55,000 trees to help green communities across the country.
IKEA Ottawa donates surplus food through Second Harvest Food Rescue
IKEA Ottawa works with Second Harvest Food Rescue to donate excess, unsold food from the IKEA Restaurant and Swedish Food Market. The recovered food is given to local charities and not-for-profit organizations through ongoing and one-time donations, here in our own community instead of throwing good food out.
Since April 2020, IKEA Ottawa has donated over $15,000 in food through Second Harvest Food Rescue to organizations including the Boys and Girls Club of Ottawa.
Reducing food waste in a safe and secure way while helping to feed our neighbours in need is just another way we work sustainably here in Ottawa to have a positive impact on people and the planet.
We offer a range of food products inspired by Swedish traditions—perfect for curious taste buds! You’ll find classics like meatballs, and salmon prepared in all sorts of ways. There are drinks and treats too. And, we’ve made everything more sustainable, so it’s simply good food you can trust.
Restaurant (Take-out only)
While you're at the store, take some time to relax in the IKEA Restaurant. Pop in for a quick snack or stay for breakfast, lunch, or dinner.
Swedish Food Market
Visit your local store to buy your favourite snacks, meals, and drinks and enjoy them at home with family and friends.
Bistro (Take-out only)
After checkout and before the journey home, the whole family can grab a drink or bite to eat at the IKEA Bistro.
Do you want to know what's in our food?
All of our food nutritional information can be found on our Food Facts page.
As a member, you’ll receive IKEA Family rewards, discounts, and a few surprises along the way. Check out just a few of our exciting benefits below.
Join IKEA Family now – it’s quick, easy and free.
Subscribe to our newsletter to receive exclusive offers, sneak peeks at new products and ideas to inspire a better everyday life at home.
As a member you have access to discounted member prices, offers and deals on selected IKEA products, and more.
Create a more sustainable everyday life at home by giving your used IKEA items another life and you get store credit. Everybody wins!
Working at the Ingka Group means that you are part of an inspiring, fun and fast-paced environment. We’re the world’s largest home furnishing retailer, with 155,000 co-workers and operations in 43 countries, but we value working in a non-bureaucratic way. Here you can always be yourself. In fact, we actively encourage it!
At IKEA, we respect each other, our differences and are open to everyone making a contribution. So no matter where you work in the world, you’ll most likely rub shoulders with a diverse group of people – with different backgrounds, special skills and a quirky sense of humour.
So much more than a job.
You’re home here.
Build your dream job with us.