IKEA North York

Planning your visit

• • Effective Jan 5th in line with new regulations from the province of Ontario, the IKEA North York restaurant will be temporarily closed for dine-in service, offering takeout only. Our Bistro and Swedish Food Market remain open for grab and go items.
  • Important Update on Stock Availability: Due to the impact of COVID-19, we are currently experiencing some supply delays, which may impact product availability in-store and online. We encourage customers to check online to determine product availability prior to their store visit or online purchase. For more details on stock availability, click here.
  • A face mask, covering your mouth and nose is mandatory while you are in our store.
  • 2 people maximum per shopping group.

Returns and exchanges

• NEW! Save time and book an appointment, or join the virtual line for your return, prior to arriving at the store.

• Get a head start on your return and save time at the Returns desk by using our new online form
• Looking for replacement parts? Are you missing bolts, pegs or other hardware parts to assemble IKEA products? Request free replacement parts online and they will be delivered to you. Click here to order replacement parts.
• The number of customers allowed in the returns area will be limited. 1 person maximum per return. Learn more about our 365-day return policy.
• With the high volume of customers visiting, we cannot guarantee entry into Returns and Exchanges within the last hour prior to closing, as the line may close early to help those already in the queue. We appreciate your patience and understanding.

Click and collect service

• You can shop for it in store – but you don’t have to. Starting at $5, you can place an order online and collect it at IKEA North York.
• View information on how to order.
• View information on pick-up instructions.
  

  Book your order by 4pm (Monday to Saturday) or 2pm (Sunday) to pick-up same day*

  *Based on available capacity

Here’s how you do it:

Step 1: Choose ‘Click and collect’ at checkout and you will be able to select an IKEA Store or a nearby Collection Point, operated by a third-party partner.

Step 2: Wait until you receive the “Ready for pickup” email before heading to the store.

Step 3: Follow the instructions in the email and proceed to your selected store or collection point. Pick-up processes may vary from location to location. Further direction will be communicated upon arrival.

Click and collect pick-up instructions:

Step 1: Follow the signs directing you to park in sections H or I.

Step 2: Park in a designated spot in sections H or I and view the sign posted in front of you.

Step 3: Check in online using the link in your pick-up email, or following the instructions on the sign. Wait in your car, we will bring your order out to you!

*Overheight vehicles must use the back parking lot entrance to the store, via Provost Drive, and park in front of the exit doors, on the loading dock.