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Frequently asked questions

Questions? Concerns?

If you would like information on a product, please type the product name or article number in the search bar at the top of the page.

If you are looking for general information about IKEA or any of our services, please type your question in the search bar below.

Find the answers to your question in our knowledge portal or view the frequently asked questions below.

  • A: Shipping fees are based on the delivery method, size, weight, and delivery destination. You can add the desired articles to your shopping cart and enter your postal code to calculate your shipping fee.

    Please note that if you cannot checkout with your desired items, they are either out of stock, or there is no delivery options for your area at this time. We apologize about this and encourage you to try again at a later date.

  • A: If you'd like to purchase your items online and collect them in store, select the Click and collect option during checkout. With this service, you can order and pay online, then choose a pick-up date. Depending on the store, you can choose a date within the following three days.

    Once your order is ready to be picked up, you will receive an email. Please wait for your confirmation email stating your order is ready for pickup before going to the store. With the high volume of Click and collect orders we are receiving, there may be a slight delay in getting your order ready. We appreciate your understanding on this matter.

    Please note that you have an extra 24 hours to pick up your order after your initial pick-up time.

    Visit the Click and collect page for more information

  • A: Here are some Frequently Asked Questions regarding deliveries.

    Does IKEA Ship to my address?

    To find out if IKEA delivers to your address, please visit IKEA.ca and click on IKEA services at the bottom of the page, then enter your postal code for available delivery services in your area.

    Why am I not able to book delivery to my home address?

    One reason you may not be able to book a delivery is because delivery capacity in your area has been reached. In this case, we apologize, and we ask that you try again at a later date since new delivery slots open on a regular basis.

    Please note that standard online orders for delivery ship from one of our central warehouses based on your postal code and not our store locations, so it’s possible for availability to differ. If you’re receiving an error at check-out while placing your order, it’s possible the items in your cart are out of stock at your closest distribution center.

    What should I do in case I have delivery unavailability at my address?

    IKEA provides several options for delivery in case you are not able to book home delivery. You can try to get the items delivered to your closest Pick-up Location. You may also try again at a later date as mentioned above since new delivery slots open on a regular basis. Although our co-workers cannot override our delivery system, you’re welcome to contact the IKEA Customer Support Center at 1-866-866-IKEA (4532) and one of our co-workers will be glad to help and see if there are other options for you.

  • A: You can bring the damaged pieces (only parts with damage) to your local IKEA store with your receipt and we will find a solution for you. Please ensure that the item is available at the store by checking on IKEA.ca prior to making a trip to the store.*

    If you are unable to go to the store, or if your order was delivered to your home, please contact us and ask to speak with our after-sales team. A copy of your purchase receipt will be required via telephone as well.

    Additionally, we encourage you to take advantage of our 365-day return policy. To learn more, click here.

    *IKEA is responsible for replacing any appliance damaged during delivery. This is not a warranty issue.

  • A: You may order on-line on our customer service page and complete the missing hardware form. Please allow up to 10 days for delivery to your home as long as delivery services are still operating.

    Click here to order hardware.