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Frequently asked questions

Find the answers to your question in our knowledge portal or view the frequently asked questions below.

Try our self service options

Looking to check the status of your order? Want to return a product? We have a convenient self service option which will let you do just that. Scroll through the options below to find what you are looking for.

Track order

Here you can track, view or or reschedule your order

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Cancel order

We are sorry that you would like to cancel your order

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Return or change a product

Find out all about how to exchange or return your products.

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Stock check

Find out if items are available online or in stock

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Replacement parts

Are you missing bolts, pegs, or other furniture parts?

Order parts now

Gift cards

Send instantly, print at home, or deliver by mail

Order a gift card

Payment options

Find out more about in-store and online payment options

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