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Questions? Concerns?

Do you need help?

Type in one or more keywords and click on the information you need.

Did you know you can sign up for notifications when items are restocked?
On the product page, click on the product availability drop-down box, and below Get notified when it’s back in stock, enter your contact details.

You can also contact us by phone at 1-866-866-IKEA (4532) or via chat between 9 am and 9 pm EST. Contact us today!

Track and manage your order

Looking to check the status of your online order?
Want to know the details of your order?
Want to reschedule your delivery or cancel your order?
You can do it yourself with our Self-Serve Portal, by clicking on the icon of the action you want to take!

We’re for staying in touch

Looking for support regarding your enquiry? For a quick and simple way to get an answer to your question, we recommend you use our fully developed FAQ which covers a wide variety of topics including shopping at the IKEA store, services, and shopping online, just to name a few.

We have important updates on Stock Check and Availability! See our detailed FAQ here, you may find the answer you are looking for before you decide to contact us!

Looking to check the status of your online order? We have a convenient Track and Trace option which will let you do just that!

To ensure we remain accessible and open to the many, there are several ways to join us:


1-866-866-IKEA (4532)

Monday to Sunday: 9am - 9pm (EST)

*Items displaying as Out of Stock on our site are also unavailable by phone.

Replacement parts

Are you missing bolts, pegs, or other furniture parts to assemble IKEA products? Request replacement parts online. They're free and will be delivered to you.


Not available at the moment

You can also reach us via direct message on Twitter @IKEACASupport or on Facebook via private message on our IKEA Canada page.

Have a product or shopping question you want to chat about? Chat with us now!

For any After-Sales issue, please call us at 1-866-866-IKEA (4532).

Chat with us now

IKEA Canada Head Office

1065 Plains Road East
Burlington ON
L7T 4K1

Payment options

In store payment options
IKEA gift cards, VISA credit and debit card, MasterCard credit and debit, American Express, debit card, Apple Pay, Android Pay and cash.

Online payment options
IKEA gift cards, VISA, MasterCard, American Express, and PayPal.

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