Contact us

We have been experiencing technical difficulties at our Customer Support Centre.  As a result, our phone lines have been going down intermittently.   Our service technicians have been working hard to resolve this situation and we hope to have the system stabilized soon.  You are still able to reach us through Chat, where we have increased our co-workers supporting this channel.  We apologize for any inconvenience and thank you for your patience and understanding.

Dear customer,

Please note that our customer support centre is working with reduced hours until further notice. You can contact us via chat between 9 am and 9 pm EST. Chat is the recommended way to communicate with us. If the chat bubble does not appear in the bottom right corner, it is because the queue is currently full. Please try again soon.

Note that we are currently experiencing longer wait times than usual and we are working hard to improve the wait time. 

Regarding parcel deliveries, even once your order is placed and you are given a preliminary date, it will most likely take longer than the preliminary date given because of the demand being higher than usual. We would like to thank you for your patience

A safe, warm welcome back to our stores!

All IKEA Canada locations are now open to customers. Working in line with recommendations from local governments and health authorities, we have introduced enhanced, preventative health and safety measures across the shopping experience and operations to ensure co-workers and customers feel safe to work and shop. For more details on opening hours, safety measures and important updates, please click here.

We’re for staying in touch

Looking for support regarding your enquiry? For a quick and simple way to get an answer to your question, we recommend you use our fully developed FAQ which covers a wide variety of topics including shopping at the IKEA store, services, and shopping online, just to name a few.

Looking to check the status of online your order? We have a convenient Track and Trace option which will let you do just that!

Chat with us now

General questions

Order / delivery status

Cancel / modify my order

Looking for something else?

To ensure we remain accessible and open to the many, there are several ways to join us

An icon of a telephone


1-866-866-IKEA (4532)

Monday to Sunday: 9am - 9pm (EST)

Request for missing hardware

An icon of an envelope


Not available at the moment

IKEA Canada Head Office
1065 Plains Road East
Burlington ON
L7T 4K1

If you are a community partner, government agency or registered charity inquiring about a donation request please contact:

In store payment options
IKEA gift cards, VISA credit and debit card, MasterCard credit and debit, American Express, debit card, Apple Pay, Android Pay and cash.

Order IKEA Gift Cards
Give a gift that's sure to please

Online payment options