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Due to unforeseen circumstances, we are currently experiencing a higher call volume. In the meantime, feel free to check out our IKEA chatbot to see if your query can be answered there. Thank you for your patience. 

Questions? Concerns?

If you would like information on a product, please type the product name or article number in the search bar at the top of the page.

If you are looking for general information about IKEA or any of our services, please type your query in the search bar below. 

Frequently asked questions

Find the answers to your question in our knowledge portal or view the frequently asked questions below. For best results please keep your question to less than 5 words.

Try our self service options

Looking to check the status of your order? Want to return a product? We have a convenient self service option which will let you do just that. Scroll through the options below to find what you are looking for.

Track order

Here you can track, view or or reschedule your order

Track your order now

Cancel order

We are sorry that you would like to cancel your order

Cancel order now

Return or change a product

Find out all about how to exchange or return your products.

Return now

Stock check

Find out if items are available online or in stock

Find out more

Replacement parts

Are you missing bolts, pegs, or other furniture parts?

Order parts now

Gift cards

Send instantly, print at home, or deliver by mail

Order a gift card

Payment options

Find out more about in-store and online payment options

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Get in touch with us

Please select from the options below to connect with us.

How can we support you?

Depending on your reason for contact, IKEA has the best method of contact for you. Please click on the button below to get started.

Chat with our chatbot

Hello, I'm BILLIE! The IKEA chatbot. I am available 24 hours a day to help you with any questions you may have. If I am unable to assist you, my co-workers are available from Monday to Sunday: 8am - 9pm (EST).

A woman holding a computer tablet surfing the internet.

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