Contact us

Whether you’re looking for answers, would like to solve a problem, or just want to let us know how we did, you’ll find many ways to contact us right here. We’ll help you resolve your issues quickly and easily, getting you back to more important things, like relaxing on your new sofa.

We’re for staying in touch

Looking for support regarding your enquiry? For a quick and simple way to get an answer to your question, we recommend you use our fully developed FAQ which covers a wide variety of topics including shopping at the IKEA store, services, and shopping online, just to name a few.

Looking to check the status of online your order? We have a convenient Track and Trace option which will let you do just that!

Looking for something else?

To ensure we remain accessible and open to the many, there are several ways to join us:

1-866-866-IKEA (4532)
Monday to Friday: 8am - 12am (ET)
Saturday: 8am - 11pm (ET)
Sunday: 9am - 10pm (ET)

Get in touch with us anytime and we will get back to you as soon as possible. Send us an email 


IKEA Canada Head Office
1065 Plains Road East
Burlington ON
L7T 4K1


In store payment options
IKEA gift cards, VISA credit and debit card, MasterCard credit and debit, American Express, debit card, Apple Pay, Android Pay and cash.

Pick-Up and Order Points payment options
VISA credit and debit, MasterCard credit and debit, American Express, debit cards, IKEA gift cards, Apple Pay and Android Pay. Please note that cash is not accepted as a form of payment.

Order IKEA Gift Cards
Give a gift that's sure to please

Online payment options