Contact us

Dear customer,

Please note that our customer support centre is working with reduced hours until further notice. You can contact us via phone, email and chat between 9 am and 9 pm EST. Chat is the recommended way to communicate with us.

Note that we are currently experiencing longer wait times than usual and we are working hard to improve the wait time. 

Regarding parcel deliveries, even once your order is placed and you are given a preliminary date, it will most likely take longer than the preliminary date given because of the demand being higher than usual. We would like to thank you for your patience

IKEA Canada temporarily closes store locations to customers nationwide

Our communities are working hard to prevent the spread of COVID-19, and to support these efforts, we will temporarily close all stores to customers until further notice to support social distancing efforts and based on recommendations from local health authorities.

Update - March 25, 2020:

After careful consideration, IKEA has decided to temporarily suspend its store Click & Collect pick-up service across Canada, due to the ongoing risk of COVID-19. Customers with pending Click & Collect orders will be contacted by IKEA Customer Service to coordinate alternative arrangements.

For customer convenience, IKEA will remain open online at IKEA.ca and the IKEA app, offering home delivery service nationwide.

Learn more

Returns & Exchanges

As our stores are closed to customers, we are suspending all returns and exchanges at this time. IKEA offers a 365-day return policy, however, if your receipt is expiring soon, we will take our closing period into consideration. In addition, we have suspended all removal services which includes the pick-up of any returns and exchanges at customers’ homes.

Looking for support regarding your enquiry? For a quick and simple way to get an answer to your question, we recommend you use our fully developed FAQ which covers a wide variety of topics including shopping at the IKEA store, services, and shopping online, just to name a few.

Looking to check the status of online your order? We have a convenient Track and Trace option which will let you do just that!

Looking for something else?

To ensure we remain accessible and open to the many, there are several ways to join us:

Phone
1-866-866-IKEA (4532)
Monday to Sunday: 9am - 9pm (EST)

Email
Get in touch with us anytime and we will get back to you as soon as possible. Send us an email 

Twitter

IKEA Canada Head Office
1065 Plains Road East
Burlington ON
L7T 4K1

Fax
1-877-471-4532

In store payment options
IKEA gift cards, VISA credit and debit card, MasterCard credit and debit, American Express, debit card, Apple Pay, Android Pay and cash.

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