IKEA Calgary

Planning your visit

• Important Update on Stock Availability: Due to the impact of COVID-19, we are currently experiencing some supply delays, which may impact product availability in-store and online. We encourage customers to check online to determine product availability prior to their store visit or online purchase. For more details on stock availability, click here.
• In accordance with provincial guidelines, face masks are not mandatory, but recommended while shopping at IKEA Calgary. Health and safety is our shared responsibility and we thank you for doing your part.

Exchanges and returns

• NEW! Join our virtual waitlist here or in store.
• Get a head start on your return and save time at the Returns desk by using our new online form. You will receive a barcode to use at the Returns desk which will assist in a quicker experience in-store.
• Looking for replacement parts? Are you missing bolts, pegs or other hardware parts to assemble IKEA products? Request free replacement parts online and they will be delivered to you. Order replacement parts here.
• With the high volume of customers visiting, we cannot guarantee entry into Exchanges and returns within the last hour prior to closing, as the line may close early to help those already in the queue. We appreciate your patience and understanding.
• Learn more about our 365 days returns or exchange policy.

Click and collect service

• View information on how to order.
• View information on pick-up instructions.
• See our Click and collect hours.
• Click and collect is now available for all of your favourite IKEA Food products found in our Swedish Food Market. Learn more about IKEA Food Click and collect.

Here’s how you do it:

Step 1: Choose ‘Click and collect’ at checkout and you will be able to select an IKEA Store or a nearby Pick-up location, operated by a third-party partner.

Step 2: Wait until you receive the “Ready for pickup” email before heading to the store.

Step 3: Follow the instructions in the email and proceed to your selected store or Pick-up location. Pick-up processes may vary from location to location. Further direction will be communicated upon arrival.

Click and collect pick-up instructions:

Step 1: Follow the "Click and collect" signs to the parking lot on the Southeast side of the building and proceed to a parking stall.

Step 2: Follow the instructions in your confirmation email or text the phone number on the parking stall sign with the parking stall number and your order number to confirm you have arrived and are ready for pick up.

Step 3: Wait in your vehicle for your order to be brought out to your parking stall by an IKEA coworker.

OR: You can choose to pick up your purchase from our lockers located in the Southeast parking lot directly across from the Click and Collect parking lot. This option is available 24/7.