IKEA Montreal

Planning your visit

• Masks are not required but encouraged for an added layer of protection as a personal choice. Let’s take care and be kind to one another.
• We encourage you to plan your specific purchase in advance, and check stock availability on IKEA.ca.
• See our store hours and holiday hours.

Exchanges and returns

• Exchanges and returns can now be made by appointment only.
  CLICK HERE TO BOOK YOUR APPOINTMENT .
• If you need further assistance, please ask a co-worker in-store.

Click and collect service

• You can shop for it in store – but you don’t have to. Starting at $5, you can place an order online and collect it at IKEA Montreal.
• View information on how to order.
• View information on pick-up instructions.
• See our Click and collect hours.

Here’s how you do it:

Step 1: Choose ‘Click and collect’ at checkout and you will be able to select an IKEA Store or a nearby Pick-up location, operated by a third-party partner.

Step 2: Once your order is complete, wait until you receive the “Ready for pickup” email before heading to the store. 

Step 3: Follow the instructions in the email and proceed to your selected store or Pick-up location. Pick-up processes may vary from location to location. Further direction will be communicated upon arrival.

Click and collect pick-up instructions: 

Step 1: One you arrive at the store, follow the signs to the Click and collect designated entrance. If there is a line-up, please get in line, respect social distancing and please wear a mask.

Step 2: Please have your confirmation email visible and a valid piece of ID, with picture preferably, such as a driver's license or medicare card.

Step 3: If someone else is picking up your order, you must specify it when you are completing your order. There will be a section where you must remove a checkmark. They must also present a piece of valid id.