Due to the high demands in our distribution center, your package may be delivered a few days later. You will receive a Track & Trace code when your parcel package has arrived.
We are making every effort every day to improve our service, and advise customers who cannot reach our customer service to consult our FAQs. We appreciate your understanding and patience.
Shopping at IKEA
You can shop in one of our stores, by phone or chat. We look forward to seeing you again! In addition, you can still choose to have online orders delivered to your home or pick them up at a store of your choice.
Helping you help yourself
Looking to check the status of your order? Want to return a product or order a spare part? We have convenient self service options which will let you do just that!
Track & manage my order
Track your order, view your order history or cancel an orderRead more
Missing a part
Order fittings and spare parts.Read more
Return or exchange products
Find out all about how to exchange or return your products.Read more
Find out if what you are looking for is available online orRead more
Find all of the in-store services available at IKEAIn-store services
Learn more about our product recallsProduct recalls
Send instantly, print at home, or deliver by mailLearn more
Order by phone
Call us today so that we can help you process your order over the phoneCall today
Frequently Asked Questions
If you would like information on a product, please type the product name or article number in the search bar at the top of the page.
If you are looking for general information about IKEA or any of our services, please type your query in the search bar below.
When you shop online, you can see the delivery cost before finalizing your purchase, as soon as you insert your postal code. This amount is calculated according to the value of the products being delivered and where they're being delivered to. Find out more about our delivery service.
You can check stock availability on each product page, using the article number or name to search IKEA.ca. You can select the store you want under “Favourites”. If the product you want isn't available, you can ask for an email or SMS to be sent to you as soon as the stock becomes available again, directly from the product page.
Do you still have questions?
We are making every effort every day to improve our service, and advise customers who cannot reach our customer service to contact us via chat. We appreciate your understanding and patience.