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Customer service

Important information

We are currently experiencing unprecedented demand and customer service is busier than ever before. We realize that as a result we cannot help everyone as we would like, and we regret that.

Due to the high demands in our distribution center, your package may be delivered a few days later. You will receive a Track & Trace code when your parcel package has arrived.

We are making every effort every day to improve our service, and advise customers who cannot reach our customer service to consult our FAQs. We appreciate your understanding and patience.

Shopping at IKEA

You can shop in one of our stores. We look forward to seeing you again! In addition, you can still choose to have online orders delivered to your home or pick them up at a store of your choice. We have listed all the possibilities for you.

Helping you help yourself 

Looking to check the status of your order? Want to return a product or order a spare part? We have convenient self service options which will let you do just that! 

My orders

Track your order, view your order history or cancel an order

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Return or exchange products

Find out all about how to exchange or return your products.

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Stock information

Find out if what you are looking for is available online or

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Missing a part

Order fittings and spare parts.

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Frequently Asked Questions

Questions? Concerns?

If you would like information on a product, please type the product name or article number in the search bar at the top of the page.

If you are looking for general information about IKEA or any of our services, please type your query in the search bar below.

  • Yes, you can track your order status. All you need is your order number (10-digit number on the sales request page) and the email or telephone number associated with it. Find out more here.

  • Our stores are open and ready to welcome you safely with plenty of inspiring solutions. Before you visit us, check your local IKEA's opening hours.

  • You can check stock availability on each product page, using the article number or name to search IKEA.ca. You can select the store you want under “Favourites”. If the product you want isn't available, you can ask for an email or SMS to be sent to you as soon as the stock becomes available again, directly from the product page.

  • If you want to reschedule or cancel the delivery date for your order, check if you can do it automatically on our Manage your order page.

    If you can't do it this way, please contact us using the forms available and we'll do everything we can to help you, according to the stage your order is at.

  • When you shop online, you can see the delivery cost before finalizing your purchase, as soon as you insert your postal code. This amount is calculated according to the value of the products being delivered and where they're being delivered to. Find out more about our delivery service.

Do you still have questions?

We are currently experiencing unprecedented demand and customer service is busier than ever before. We realize that as a result we cannot help everyone as we would like, and we regret that.

We are making every effort every day to improve our service, and advise customers who cannot reach our customer service to consult our FAQs. We appreciate your understanding and patience.

IKEA store

Find an IKEA near you

Visit us in store and get inspired. We're open and excited for your visit. Browse our products, walk through our room settings, and grab a bite to go.

Find an IKEA near you