IKEA Richmond welcomes customers to safely shop in-store. Here's what you need to know before visiting the store:
Planning your visit
- Your health and safety is our top priority. A face mask, covering your mouth and nose, is required while shopping in our store as an added layer of protection.
- See our store hours and holiday hours.
Returns and exchanges
- To access the Returns and exchanges area, please enter the Customer Service area via the EXIT elevator.
- Kindly be mindful of social distancing and stay on the yellow marked dots when lining up.
- Get a head start on your return and save time at the Returns desk by using our new online form.
3320 Jacombs Rd Unit #1
Monday - Friday: 10am - 9pm*
Saturday: 10am - 8pm
Sunday: 10am - 7pm
Sunday, October 10 : Thanksgiving Eve, 10am - 6pm
Monday, October 11: Thanksgiving Day, 10am - 7pm
Restaurant, Swedish Food Market Bistro, Returns and Exchanges, and Cubside Click & Collect operating with Sunday hours on Labour Day
Restaurant (dine-in & takeout)
Monday - Saturday: 11:30am - 7pm
Sunday: 11am - 6pm
Swedish Food Market and Bistro
Monday - Friday: 10am - 9pm
Saturday: 10am - 8pm
Sunday: 10am - 7pm
Returns & Exchanges
Monday - Friday: 9:30am - 9pm
Saturday: 9:30am - 8pm
Sunday: 9:30am - 7pm
The line up will close once we have reached our capacity for the day. We encourage you to come early during the weekdays.
365-day return policy. To avoid long wait times, take advantage of our 365-day return policy and return or exchange products at a later date.
Missing parts. Skip the lines and request missing or spare parts online. Get the items free and delivered to your address within 7-10 business days.
Curbside Click & Collect
Monday - Friday: 8am - 9pm
Saturday: 10am - 8pm
Sunday: 10am - 7pm
Easy access from the Canada Line. Access via bus 407, 410, 415 and 430. Use the Translink Trip Planner.
Parking lot entry routes
Entrance and exit the IKEA store via Jacombs Rd or Sweden Way. Oversized vehicles, please enter via Sweden Way to park in the uncovered parking lot.
Right now at IKEA Richmond
See what's happening at your local IKEA store. Shop affordable home furnishings, enjoy an authentic Swedish food experience, and take part in our free workshops.
15% off* KASKER quartz kitchen countertops
Valid in store only
Scan with the IKEA app and save time
Say goodbye to lineups! With the IKEA app you can scan your products on your mobile device and pay at a dedicated checkout when you’re ready to go.
Click and collect is now available for all of your favourite IKEA Food products found in our Swedish Food Market. Like our classic Swedish meatballs, sustainably sourced salmon, refreshing beverages and delicious desserts. Best of all IKEA Swedish Food Market Click and collect is free. Start shopping now. Check out the Click and collect website in the link below to bring home a taste of Sweden.
Please note: IKEA Food Click and collect orders cannot be combined with IKEA Click and collect orders placed on IKEA.com.
A better life starts at home
Give your old things new purpose
As-Is (Circular Hub)
Good for Home and Planet. Are you looking for deals that will help the planet and your wallet? Our As-Is (Circular Hub) might just have what you are looking for! Help give these items a second chance and a second home.
You can do everything yourself, but you don’t have to. We offer a range of services to make your life easier.
To learn about all the services we offer, visit the about services page.
Click & Collect
You can shop for it in store – but you don’t have to
Contactless Click and collect service is available at select pick-up locations nationwide. Starting at $5, you can place an order online and collect it from your local IKEA store or an external Collection Point.
Here’s how you do it:
Step 1: Choose ‘Click and collect’ at checkout and you will be able to select an IKEA Store or a nearby Collection Point, operated by a third-party partner.
Step 2: Wait until you receive the “Ready for pickup” email before heading to the store.
Step 3: Follow the instructions in the email and proceed to your selected store or collection point. While collection will be contactless, pick-up processes may vary from location to location. Further direction will be communicated upon arrival.
Click & Collect pick-up instructions:
Step 1: Please park at one of the designated parking spots at the south end of our covered parking lot
Step 2: Follow the instructions on the sign
Step 3: Please remain in your car and we'll bring your order to you
Can’t take your furniture with you? We’ll deliver it to your home or workplace. Truck delivery starting at $39.
Parcel Delivery: Delivery left at your front door. Ideal for smaller home decoration & accessory orders.
Doorstep Delivery: Delivery left at your front door. Ideal for smaller furniture orders that you can easily bring into your household yourself.
In-home Delivery: Delivery into the entryway of your household. Ideal for larger furniture deliveries that cannot be left at your doorstep.
Book a planning service appointment
Get advice from our experts to plan your dream kitchen or transform a room, all from the comfort of your home or at your preferred IKEA store. Services include: Kitchen, Bathroom, PAX wardrobe, Home furnishing, Living room and Office planning.
TaskRabbit is an on-demand service available on the web that conveniently connects you with the network of Taskers. Handling everything from in-home furniture assembly and mounting to basic handyman services.
Save time with your in-store return
Get a head start on your return and save time in store. Using this online form, add the products for return and the information requested. Once complete, you will receive a barcode via SMS and e-mail* that you will show the co-worker at the Returns desk when you arrive in store to assist with a quick return process.
- Register a maximum of 10 items
- Bring proof of purchase
*Barcode for return is valid for 14 days.
Are you missing bolts, pegs, or other furniture parts to assemble IKEA products? Request replacement parts online. They're free and will be delivered to you.
We offer a free take-back/recycling program for expired CFLs and batteries - ensuring that these products are disposed of in a responsible manner. Please note: This service is intended for IKEA customers to recycle only household items. We are unable to receive very large quantities or industrial-use products.
IKEA Richmond has donated over $200,000 in home furnishings and accessories this year to those most vulnerable in our community.
We want to help ensure those who are most vulnerable in our community have a safe and comfortable home during these challenging times. Over $180,000 in home furnishing kits have been donated to BC Women's Health Foundation, BC Society of Transition Houses and Progressive Intercultural Community Services in support of vulnerable children, families, seniors, refugees and newcomers in our community. Kits included bedding textiles and duvets, to kitchen and bath items, and even soft toys. An additional almost $20,000 has been dontated to Richmond Hospital and Richmond Mental Health in support of COVID-19 relief efforts. Plus, almost $4,000 in toys and furnishing accessories to Mamas for Mamas in support of children's right to play.
IKEA Canada receives a high volume of requests every week to support various worthwhile projects. At IKEA, having a positive impact on people and the planet is an essential part of our business. Each IKEA store supports local initiatives that align with our charitable giving policy. If you are a non-profit organization, please send your donation request to the IKEA Richmond store for consideration.
People and Planet
Proudly supporting our local community.
At IKEA Richmond, caring for our people and planet means inspiring and enabling you to easily live more sustainably at home. It also means supporting and working together with our local Richmond farmers and non-profit organizations who educate and enable sustainable actions.
Watch this space, as we will soon update with our next event.
We offer a range of food products inspired by Swedish traditions—perfect for curious taste buds! You’ll find classics like meatballs, and salmon prepared in all sorts of ways. There are drinks and treats too. And, we’ve made everything more sustainable, so it’s simply good food you can trust.
Restaurant (Open with limited capacity & menu)
While you're at the store, take some time to relax in the IKEA Restaurant. Pop in for a quick snack or stay for lunch or dinner.
Swedish Food Market
Visit your local store to buy your favourite snacks, meals, and drinks and enjoy them at home with family and friends.
Bistro (Open for take-out only)
After checkout and before the journey home, the whole family can grab a drink or bite to eat at the IKEA Bistro.
Do you want to know what's in our food?
All of our food nutritional information can be found on our Food Facts page.
As a member, you’ll receive IKEA Family rewards, discounts, and a few surprises along the way. Check out just a few of our exciting benefits below.
Join now – it’s quick, easy and free.
Subscribe to our newsletter to receive exclusive offers, sneak peeks at new products and ideas to inspire a better everyday life at home.
As a member you have access to discounted member prices, offers and deals on selected IKEA products, and more.
Workshops & Events
We share our home furnishing knowledge, know-how and skills to help you turn your dreams into reality.
Working at the Ingka Group means that you are part of an inspiring, fun and fast-paced environment. We’re the world’s largest home furnishing retailer, with 155,000 co-workers and operations in 43 countries, but we value working in a non-bureaucratic way. Here you can always be yourself. In fact, we actively encourage it!
At IKEA, we respect each other, our differences and are open to everyone making a contribution. So no matter where you work in the world, you’ll most likely rub shoulders with a diverse group of people – with different backgrounds, special skills and a quirky sense of humour.
So much more than a job.
You’re home here.
Build your dream job with us.