Important Information on COVID-19
All IKEA Canada stores are open to customers nationwide.
With health and safety as our top priority, we have enhanced, preventative measures across the shopping experience and operations to ensure co-workers and customers feel safe to work and shop.
Masks, covering both your nose and mouth, are encouraged as an extra layer of protection. In line with provincial and municipal regulations, masks are currently mandatory at store locations in Quebec. Please check your local store page for more details on health and safety measures at your preferred location.
For returns or exchanges please click here for more information.
Local store details
Please visit your preferred location for more information on opening hours, available services and local health and safety measures.
Health and safety
Our top priority continues to be the health and safety of our co-workers, customers and communities. Health and safety is our shared responsibility and we thank you for doing your part.
Enhanced preventative measures
• Physical distancing guidelines throughout the store.
• Credit and debit to minimize cash handling.
• Hand sanitizer throughout and clear information on preventative hygiene methods.
• Preventative health and safety requirements for co-workers and third party vendors.
• All play areas, including Småland, will remain temporarily closed.
Preparing for your visit
• Mask wearing is encouraged as an added layer of protection. In line with local regulations, masks are mandatory at stores in Quebec.
• Plan your purchase in advance of your visit. Tip: create a shopping list online or via the IKEA App.
• Check your local store page for more details on local regulations and any health and safety requirements.
Customer Support Centre
Our Customer Support Centre is open from 9am to 9pm EST, 7 days a week. If you need assistance placing an order, support with assembling an item, help with navigating the website or if you already have an open customer service file on which you’d like to follow-up, please don’t hesitate to give us a call or chat with us and one of our knowledgeable co-workers will be glad to assist you. We also encourage you to consult the FAQ section of our website where you may very well find the answer you’re looking for. We look forward to serving you in any way we can!