What communication can I expect regarding my delivery?
We often communicate a time slot via SMS or email the day before delivery. How we do this for your order depends on the type of delivery you selected.
Check your order confirmation to see which type of delivery you selected.
Has your order been split? Then you will receive two separate deliveries, for example a truck delivery and a parcel delivery.
Parcel Delivery
Once your parcel has been handed over to the delivery service, you will receive an email with a link to our Track & Trace page. You can also track your order by entering your order number in the IKEA order tracking environment.
Truck Delivery
On the day before delivery or on the day of delivery itself, you will receive a message with a link to our Track & Trace page.
Want to know exactly when to expect your order? Click on “Find more information about your order at the transport partner” in the Track & Trace page. There you’ll find a smaller time window and more details about the delivery.
On the day of delivery, you will receive a text message* or a phone call when the driver is approximately half an hour to an hour away.
*Only when you have entered a mobile phone number.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Did you have a delivery scheduled today, but did you not receive a message or an e-mail with the message that the delivery will be later? Please contact our customer service.
Read moreSelect the 'Delivery' option at checkout and enter your delivery address. You will receive a confirmation email, and once your order is processed, you’ll get the tracking information. On the delivery day, make sure the parcel can be left in a safe place if you're not home, and check your order immediately upon receipt. If you notice any issues (such as missing or damaged items), contact IKEA customer service.
Read moreChoose either 'Ground floor delivery' or 'Floor and room of choice' at checkout. Fill in your details and confirm your order. You’ll receive a confirmation email with the delivery information. You can track your order status via the Order Portal. If you notice any issues (like missing or damaged items), please contact the IKEA customer service.
Read moreTo ensure that your delivery is successful, you must provide a safe, clear, and adequate space for your products to be delivered by the transport partner. If your delivery is going to a higher floor than ground level (i.e. an apartment or building), sufficient access via stairs or an elevator is required. Deliveries through staircase are limited up to and including the 4th floor unless an elevator is available. While most IKEA products can be delivered, some fragile or oversized items may have restrictions.
Read moreIKEA offers Truck Delivery, Parcel Delivery, and Click & Collect. Truck Delivery includes "Ground Floor" and 'Floor and room of choice' options. Parcel Delivery is ideal for smaller items through parcel packages and Click & Collect allows you to pick up your order from an IKEA store or pickup point near you.
Read moreHave you changed your mind regarding your order or did you order the wrong article? No problem! You can cancel it via IKEA.nl/order.
Read more