How does truck delivery work?

Placing an Order

1. Add your desired items to your shopping cart and choose the option Ground floor delivery or Floor and room of choice at checkout.
2. Select your delivery date. 
3. Enter your address, including the floor number.
4. At checkout, you will see the calculated price (based on the total weight of the order).
5. Confirm your order and check if your payment details and delivery preferences are correct.
6. Changes to the delivery date and time must be requested before your order is picked. You can reschedule a delivery date in your IKEA Family profile under Purchases or through the Order Environment.
7. Visit the Order Environment to track the progress of your delivery.

Order Processing and Confirmation

1. After processing, you will receive a confirmation email with the delivery information. 
2. Later, you will receive an email with Your IKEA order has been picked.
3. You will receive another email with Your IKEA order is being prepared for delivery including a link to Track your order.
4. In the Track your order link, you’ll be redirected to an IKEA page with a link in a grey box to More information about your order via the transport partner.
5. This will take you to the transport partner’s page, where a shorter delivery window may be shared the evening before or on the day of delivery.

Delivery Day

1. The delivery driver will try to contact you 30–60 minutes before arrival. If you miss the call, the driver will still attempt delivery.
2. Some transport partners send a text message with a link to live tracking. You can then see how many stops remain before the driver reaches your address.
3. Make sure the truck driver can reach the front door.
4. Your items will be delivered just inside the first front door of your house or apartment building. If you are not home, we cannot deliver and you must contact IKEA customer service to reschedule the delivery.
5. Upon arrival, check whether you have received all items and if there is any damage.

After Delivery

1. Check for missing or damaged items.
   For damaged items, you can submit a claim yourself via your IKEA Family page under Purchases, select the order and click Submit claim. This self-service tool is only available for online purchases and must be used within 30 days of delivery.
   To report missing items, ask a staff member in the chat or call customer service.
2. If you are an IKEA Family member, you can track the status of your reports (Claims or Cases) via Purchases and Reports.