Can I return a product by post?
If you can't come to a store for your return, a parcel return might be possible, depending on your goods' weight and sizes.
Did you find this useful?
Thank you for your feedback!
What particular parts of our documents do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the document not helpful? Try one of the related documents below.
If an IKEA product you own has been recalled in Switzerland, please stop using it immediately. Visit your nearest Swiss IKEA store or contact IKEA Customer service to return it and claim a full refund.
Read moreIKEA recalls SMÖJTRÄD unscented chandelier candles, 25 cm, due to the risk of fire and burns.
Read moreFirst control that you received the product additionally, and not instead of another product you paid for. Please also verify on your order confirmation or receipt that you were not charged for this extra item. In all cases, please contact the IKEA Customer service.
Read moreAs an IKEA Family member, it has never been easier to enjoy our practical benefits. Simply collect points with every purchase and for many interactions at IKEA Switzerland and choose from our range of great rewards from IKEA Family to use it in store, online or via phone.
Read moreAll IKEA products are carefully tested before being sold. However, if something goes wrong and you notice a quality issue over time, you have at least 2 years to inform us. Some product families have an extended warranty period.
Read moreIf you miss some parts, please verify that they are indeed part of the furniture and that you shouldn't have ordered them separately. If not, depending on which parts you need, you can often order them online to have them delivered.
Read more