IKEA Switzerland locations

Return options

Please note:

• For logistical reasons, it is not possible to return products at our external pick-up points in Landquart and Saxon, or at parcel pick-up stations.
• At the Plan and Order Points in Zurich and Chur, you can only return products that you have purchased there and taken directly with you.

In-store

You can return products free of charge at the customer service desk in any of our stores.