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IKEA Switzerland locations

Return options

Please note:

  • For logistical reasons, it is not possible to return products at our external pick-up points in Landquart and Saxon, or at parcel pick-up stations.
  • At the Plan and Order Points in Zurich and Chur, you can only return products that you have purchased there and taken directly with you.



You can return products free of charge at the customer service desk in any of our stores.