Shopping at IKEA

Visit us in store to touch and try out our products for yourself. Make plans, get advice and be inspired while you’re there.  

You can take your purchases home with you on the same day. Speed up the process by scanning items yourself using the Shop & Go feature in the IKEA app. If you get stuck, head to one of theinformation kiosks dotted throughout our stores to find out more about a product, get help finding what you’re looking for or send a collection ticket for the service desk straight to your smartphone. 

Or you can just pop in to collect the products you’ve ordered online using our Click & Collect service. Our collect boxesare even available when our stores are closed!

Too short on time to gather up the products you need? Ask about our picking service to have us take care of everything for you. 

Search our treasure trove, the second chance market, for brilliant bargains or use our secondhand service to bring used IKEA furniture back after the warranty has run out and exchange it for an IKEA gift card depending on the condition it’s in.

Our stores have everything you need for a fun family day out – from the meatballs in our Swedish restaurant and the famous hot dogs at our Swedish bistro to our Småland day care facility for the little ones.

All our stores have plenty of parking and good public transport links. If you can’t take your shopping away with you, you can always rent a van or book delivery in store. 

IKEA plan and order points

At our plan and order points in Zurich and Chur, you can take your time to plan out complex furnishing solutions like wardrobes and kitchens with our experienced employees on hand to answer all your questions. You can even book an appointment through our planning service.

You can take a look at a range of fronts and cabinets in our professional planning studios and explore our inspiring showroom space to get ideas for the inside of your wardrobes and try out options for yourself. 

You can also order products for home delivery and buy from our range of accessories that are available for you to take straight home with you.  

Explore the world of IKEA from the comfort of your own home on IKEA.ch. You can browse our online store for ideas and inspiration, place orders for home delivery, use our Click & Collect service, book extra services like assembly, manage your IKEA Family membership and so much more – all without leaving the house. Payment is flexible with various payment methods and financing options available.

Alternatively, you can get ready for your in-store shopping by creating a shopping list. It’s as simple as clicking on the heart symbol to save your favourites.

If you have a wedding or baby shower coming up, you can set up an IKEA gift registry to help your guests make your dreams come true. 

Did you know that you can also track and manage your order online? Set up an IKEA profile to check your past purchases, access your digital receipts and take advantage of fantastic offers galore. 

Shopping is easier every step of the way with the IKEA app – from making plans to making purchases. Browse our products, save your favourites, create shopping lists and manage your orders and your IKEA profile. With Shop & Go, you can scan products in store as you go to save time at the checkout. Your IKEA Family card and IKEA Business Network ID can be accessed via the app. 

Download the IKEA app for iOS

Download the IKEA app for Android

Our Customer Service team is on hand to help you figure out where that last screw goes. But IKEA co-workers are also available to give you advice on our furniture, answer all your questions and help you with your order. 

Phone us or chat with us from Monday to Saturday. 

IKEA for Business offers a range of tailored services and design tools to brighten your day at work. Customers in our IKEA Business Network have access to attractive Partner Offers and so much more. And you can benefit from all our IKEA Family offers too.