Customer service
Do you have questions about your order, a claim or spare parts? We’ll show you how you can check the status of your order and manage it. We also have information about our range of services and guarantees and are happy to help you with any questions you may have about our products.
Skip the queues! You can do it yourself
Did you know that you can do a lot of things yourself from the comfort of your own home?
Status of your complaint
Are you waiting for your refund or replacement? You can find the current status of your case in your profile under ‘Purchases and orders’.
Log in nowProduct availability
Before you go shopping, check if your products are in stock in your store.
Read moreCheck a gift card balance
Do you still have credit on your gift card? It’s easy to check online.
Read moreDo you have any more questions about our services?
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Contact us
Didn’t find what you’re looking for or have another question? We’re here for you.
Find your IKEA location
Find the locations of our stores and Plan and Order Points, current opening hours and lots of interesting local offers, activities and events.
