Can I return a product in store?
Of course! If you're not completely happy or simply changed your mind, IKEA products can be returned in any store in Switzerland within 365 days.
You can return or exchange IKEA products at any IKEA store Switzerland as long as they still are in our range. Simply visit the Customer Service with your product and proof of purchase.
Be aware that returns are not possible in our external pick-up points and are limited in Plan and Order Points.
For a quicker process, you can use IKEA express returns. Skip the queue and register your return online.
Did you find this useful?
Thank you for your feedback!
What particular parts of our documents do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the document not helpful? Try one of the related documents below.
Your satisfaction is important to us. If you're not completely happy or simply changed your mind, IKEA products can be returned within 365 days.
Read moreDue to logistics reasons, it is not possible to return products to an external pick-up point.
Read moreProducts from the Second chance market can be returned within 365 days. We will refund you using a refund card to be used in one of our stores or online.
Read moreIf you can't come to a store for your return, a parcel return might be possible, depending on your goods' weight and sizes.
Read moreYes, the original receipt is required - unless you registered your IKEA Family profile on this purchase. The refund will be made back to the original method of purchase, except for some specific products.
Read moreIf an IKEA product you own has been recalled in Switzerland, please stop using it immediately. Visit your nearest Swiss IKEA store or contact IKEA Customer service to return it and claim a full refund.
Read more