Skip to main content
Book a free planning service

Returns

You can find all the details about the IKEA returns process here. Our return policy lets you shop with confidence, giving you the opportunity to try our products at home and return them if they are not quite right for you, subject to the condition of the product and the applicable return terms.

Product returns

Return options and prices

Complaints and exchanges

Cancelling, rescheduling and managing orders

A couple is looking at their new sofa that doesn’t fit and needs to be returned.

Important information

  • For logistical reasons, we cannot accept returns: at our external pick-up points in Chur and Landquart or our parcel pick-up points.
  • At our Plan and Order points in Zurich and Chur, you can only return products that you purchased there and took away with you directly. 
  • At our Plan and order point in Winterthur, you can only return products that you have received by post. Please note that this only applies to products with a maximum weight of 30 kg and a maximum size of 100x60x60 cm

In-store returns and alternative services

Returning opened and unopened IKEA products

You can return most opened and unopened IKEA products, giving you the flexibility to shop with confidence and try them at home. Returns are subject to proof of purchase, the applicable return terms and the condition of the products at the time of return, with specific return periods applying to certain items such as mattresses.

IKEA products you cannot return

You cannot return services or products if they are dirty, damaged or missing any parts, or if they have been modified. In these cases, you might wish to use our removal service instead:

Has your item not met the return conditions, or have you gone beyond the 365-day return period? 

No need to worry. IKEA may still take back certain items to give them a second life. If your item is eligible, you can estimate the value of your furniture and accessories using our buyback simulator, bring them to the After-Sales Service and receive a digital voucher to use at IKEA.

Return options and prices

Returns in store

Free

  1. Use our online tool to register your return and we’ll send you a confirmation email or text containing a QR code.
  2. Bring the QR code, the products you’re returning and your original method of payment to the customer service counter in store.
  3. Take a ticket and choose option 3 – Return registered online – to save time.

Parcel return

Price: CHF 7.95 (Maximum weight: 30 kg. Maximum dimensions: 100 x 60 x 60 cm)

  1. Register your return online. You’ll receive the return label by email within 24 hours.
  2. Pack all your products up securely for shipping. 
  3. Take your parcel to your nearest post office or official Swiss Post drop-off point.
  4. Once we’ve received the parcel, we’ll refund the full amount minus the service costs using the original payment method.

Truck pick-up return

Prices:

  • Up to CHF 750.- goods value: CHF 99.95
  • From CHF 750.- goods value: CHF 119.95
  1. Assembled products must be disassembled.
  2. Products must be returned in their original packaging.
  3. If the original packaging is not available, please ensure proper packing and protect the products from damage during transport.

Claims

If you would like to make a claim instead of arranging a return, please visit our claims page.

Top tip: Cancelling, rescheduling or tracking your order

You can cancel orders that haven’t already been dispatched on the IKEA ‘Track and manage my order’ page. If your order has already been dispatched, you’ll need to contact the IKEA customer service team.  

Make sure you have your order number handy when you contact us. 

Track and manage my order

Do you have a question?

Enter a keyword or topic into the search bar to find an answer to your questions and other helpful informations.