I want to return a product I bought with Shop & Go. How does it work?
Returning or exchanging items purchased via Shop & Go is the same as for any other purchase.
Here you can find out everything about the return policy at IKEA.
Book your return online – no matter where you bought it!
Did you find this useful?
Thank you for your feedback!
What particular parts of our documents do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the document not helpful? Try one of the related documents below.
We will refund your original payment method or a refund card.
Read moreYou can return your products to any IKEA store, not just the one where you originally purchased them.
Read moreYou can only return the products that you bought there and took with you directly.
Read moreWe offer you the possibility to return the goods even after 365 days from the date of purchase.
Read moreDownload the IKEA app to your mobile phone and you can start using Shop & Go. You can scan products with your mobile phone while you shop and pay for your cart at a separate checkout without having to wait in line.
Read moreYes! It's easy to return or exchange IKEA products - no matter what method of purchase you used.
Read more