I want to return a product I bought with Scan & Pay. How does it work?
Returning or exchanging items purchased via Scan & Pay is the same as for any other purchase.
Book your return online – no matter where you bought it!
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Download the IKEA app to your mobile phone and you can start using Scan & Pay. You can scan products with your mobile phone while you shop and pay for your cart at a separate checkout without having to wait in line.
Read moreThe co-workers at the IKEA store or Scan & Pay checkout will be happy to help you scan your products.
Read moreThere is no quantity limit. You can buy everything you need.
Read moreWith Scan & Pay in the IKEA app, you save time and avoid having to queue at the checkout when making purchases in-store.
Read moreYour satisfaction is important to us. If you're not completely happy or simply changed your mind, IKEA products can be returned within 365 days - 90 days for mattresses.
Read moreFrom the Ikea App, in the main menu you'll find the Scan & Pay function.
Read more