I want to return a product I bought with Shop & Go. How does it work?
Returning or exchanging items purchased via Shop & Go is the same as for any other purchase.
Here you can find out everything about the return policy at IKEA.
Book your return online – no matter where you bought it!
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Download the IKEA app to your mobile phone and you can start using Shop & Go. You can scan products with your mobile phone while you shop and pay for your cart at a separate checkout without having to wait in line.
Read moreYes, you can. The product can be deleted in the app or at the checkout.
Read moreThere is no quantity limit. You can buy everything you need.
Read moreThe co-workers at the IKEA store or Shop & Go checkout will be happy to help you scan your products.
Read moreTo create the Shop & Go QR code for payment, you need Internet access (wi-fi or mobile).
Read moreWith Shop & Go in the IKEA app, you save time and avoid having to queue at the checkout when making purchases in-store.
Read more