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My order - Track and manage

Manage your order or book a service with it.


Track your order

Use our convenient shipment tracking to see the status of your order.

Change delivery date

Change the delivery date for your delivery by truck. If available, this option can be found in your order overview.

Request assembly service

Click on "Edit order" and request an assembly date.

Returns*

Save time by notifying your IKEA store of your return beforehand. *Available in Aubonne, Vernier, Pratteln, Spreitenbach, Lugano and Dietlikon

Cancel order

Cancel your order quickly and easily. If available, this option can be found in your order overview. 

Complaints

Did you receive a wrong item or a damaged product? Contact usor visit your local IKEA store.


Frequently asked questions about orders: 

Returns and complaints

Changed your mind? No problem.

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Delivery

We bring your purchase to your home or business.

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IKEA Second Life

Earn money with your used IKEA products.

Learn more