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My order - Track and manage

Manage your order or book a service with it.


Track your order

Use our convenient shipment tracking to see the status of your order.

Change delivery date

Change the delivery date for your delivery by truck. If available, this option can be found in your order overview.

Request assembly service

Click on "Edit order" and request an assembly date.

Returns*

Save time by notifying your IKEA store of your return beforehand. *Available in Aubonne, Vernier, Pratteln, Spreitenbach, Lugano and Dietlikon

Cancel order

Cancel your order quickly and easily. If available, this option can be found in your order overview.

Complaints

Did you receive a wrong item or a damaged product? Contact usor visit your local IKEA store.


Frequently asked questions about orders:

How does the availability situation affect my delivery?

Due to the current unprecedented situation, our supply chain may be disrupted. If your delivery is affected, we might have to remove some late items from your order in order to keep your promised delivery date. The amount of these items will be refunded to you. We apologise for any inconvenience and are working hard to provide you with the shopping experience you are used to.

My order is delayed. When can I expect it to be delivered?
We're sorry that your order is late. You can check the status of your order using the track your order tool.

Track order

Can I cancel my order?
As long as your items have not already been packed for shipment, you will see the option "Cancel order" displayed in your order overview.

If you've ordered customised items, used Click & Collect or if your items are being delivered by parcel service, you will not be able to cancel your order at any time.

  • Can I change the delivery date for my order?
    Whether you can change your delivery date depends on the status of your order and the type of delivery. If the delivery can be rescheduled, you will see the option "Change delivery date" displayed in your order overview.

    How do I return an item I ordered online?
    You can return your purchase with a receipt at any IKEA store or, depending on the size, have it picked up and sent via a parcel service.

    How to return a product

    How will my refund be processed?
    Online refund:
    When returning your item(s) or cancelling an online order, we will refund you exactly the same way as
    you paid for your purchase. The refund will be made as soon as we have received your returned item(s) or after cancelling your order.

    Depending on the refund method, it can take between 3 to 8 business days for the money to appear on your account.

    Refund at the store:
    We will refund you exactly the same way as you paid for your purchase (please ensure to bring your bank card) or via a refund card at the Customer Services desk.

    Depending on the refund method, it can take between 3 to 10 business days for the money to appear on your account.

Returns and complaints

Changed your mind? No problem.

Learn more

Delivery

We bring your purchase to your home or business.

Learn more

IKEA Second Life

Earn money with your used IKEA products.