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My order

You can find everything you need to know about your order here. You can track your shipment, book an assembly service, request a return, change your delivery date or cancel your order.


Track your order

Use our convenient shipment tracking to see the status of your order.

Change delivery date

Change the delivery date for your delivery by truck. If available, this option can be found in your order overview.

Request assembly service

Book an assembly service after you have placed your online order.

Returns & Complaints*

Save time by notifying your IKEA store of your return beforehand. *Available in Aubonne, Vernier, Pratteln, Spreitenbach, Lugano and Dietlikon

Cancel order

Cancel your order quickly and easily. If available, this option can be found in your order overview.


Frequently asked questions:

My order is delayed. When can I expect it to be delivered?
We're sorry that your order is late. You can check the status of your order using the track your order tool.

Track order

I received the wrong item or a damaged item. What do I do?
Contact us via e-mail or visit your local IKEA store. Please have your order number or till receipt handy.

Missing, damaged or incomplete orders

Contact us

How do I return an item I ordered online?
You can return your purchase with a receipt at any IKEA store or, depending on the size, have it picked up and sent via a parcel service.

How to return a product

How will my refund be processed?
Online refund:
When returning your item(s) or cancelling an online order, we will refund you exactly the same way as
you paid for your purchase. The refund will be made as soon as we have received your returned item(s) or after cancelling your order.

Depending on the refund method, it can take between 3 to 8 business days for the money to appear on your account.

Refund at the store:
We will refund you exactly the same way as you paid for your purchase (please ensure to bring your bank card) or via a refund card at the Customer Services desk.

Depending on the refund method, it can take between 3 to 10 business days for the money to appear on your account.

Can I cancel my order?
As long as your items have not already been packed for shipment, you will see the option "Cancel order" displayed in your order overview.

If you've ordered customised items, used Click & Collect or if your items are being delivered by parcel service, you will not be able to cancel your order at any time.

Can I change the delivery date for my order?
Whether you can change your delivery date depends on the status of your order and the type of delivery. If the delivery can be rescheduled, you will see the option "Change delivery date" displayed in your order overview.


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