Can I return a product to an external pick-up point?
Due to logistics reasons, it is not possible to return products to an external pick-up point.
Did you find this useful?
Thank you for your feedback!
What particular parts of our documents do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the document not helpful? Try one of the related documents below.
The Pick-Up Points are pick-up stations only, so no other services are available. All items that are available can be delivered to a pick-up point.
Read moreOf course! If you're not completely happy or simply changed your mind, IKEA products can be returned in any store in Switzerland within 365 days.
Read moreYour satisfaction is important to us. If you're not completely happy or simply changed your mind, IKEA products can be returned within 365 days.
Read moreFor logistical reasons, our Plan and Order Points have different rules for returns. You can find out more here.
Read moreTo use this service, simply add your wished products to your cart online and select the collection point of your choice (IKEA pick-up point, IKEA locker, external pick-up point or external locker). You select a collection time window during checkout. Once paid, you can no longer make any change to this order. You get notified as soon as the goods are ready for pick-up. Please have your order confirmation and ID ready with you.
Read moreIf an IKEA product you own has been recalled in Switzerland, please stop using it immediately. Visit your nearest Swiss IKEA store or contact IKEA Customer service to return it and claim a full refund.
Read more