Returns and claims
Customer satisfaction is very important to us. That’s why we’re here for you if you want to exchange or return a product or make a claim.
On this page, you can find out how to return a product to us, which return policy applies at IKEA and how to make a claim.
Returns
We believe that everyone should have the opportunity to try our products at home and change their mind if needed. That is why IKEA offers a return policy of up to 365 days, subject to the condition of the product and the applicable specific return terms.
If you change your mind about a product, our returns page provides all the information you need about product return conditions, in-store returns, order cancellations, parcel returns, and collection by carrier.
Claims
Our claims process allows you to make a claim while a product is under guarantee. Or do you have a problem with one of our services? Visit our IKEA claims page to find out how to proceed when it comes to making a claim.
IKEA spare parts or screws
Need spare parts or screws? The IKEA spare parts service comes to your aid. Order what you need, such as screws and spare parts for IKEA furniture (and accessories) and we will deliver them to your home.
Guarantees
You generally have a two-year guarantee on the entire range. For many products, however, we offer you guarantees that go beyond what’s legally required. See here for the full details:
Appliance defects
If one of your IKEA electrical appliances develops a defect, please contact the manufacturer directly. A service technician will look at the problem and give you expert help. You’ll find all the details on this page:
Kitchen front after-sales
What if you need fronts for your existing METOD kitchen, but we no longer have them in the range?
