I am having some issues paying an online order. What do I need to do?
If you have issues while trying to pay online, you can call us at 058 515 03 86.
If you have problems with the payment of an invoice, please contact CembraPay directly:
by phone: 044 551 46 70
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You can easily buy online on our website. If you need support, we're here on the phone and we can place the order for you!
Read moreTo use this service, simply add the products to your cart (online or in a store), provide your delivery address and select the Standard delivery service and a delivery date. You have to select a full day window (7am to 7pm), as our transport partner will organize the deliveries in a sustainable and cost-conscious way. They will send you a shorter time window per SMS or e-mail on the evening before the delivery. On the day of the delivery, the delivery person will call you before arrival.
Read moreWhen using the majority of our online planning tools, you will find your specific design code on the summary page, after clicking on 'Finalise'.
Read moreDelivery availability and duration depend on your location, order size, and product type. Fragile, oversized, only in store, food or seasonal items cant be delivered. You need to have a purchase of minimum 20 CHF to request any delivery option (except Click & Collect in a store). We deliver in Switzerland and in Liechtenstein. Be aware that there can be car-free areas where delivery is not possible. .
Read moreTo use this service, simply add the products to your cart (online or in a store), provide your delivery address and select Curbside delivery service and a delivery date. You have to choose a full day window (7am to 7pm), as our transport partner will organize the deliveries in a sustainable and cost-conscious way. They will send you a shorter time window per SMS or e-mail on the evening before the delivery. On the day of the delivery you can track your delivery live to make sure to be present at time of arrival.
Read moreThe order confirmation is sent to the e-mail address you provided. Please check the address you gave us and your e-mail spam folder. If all the data is correct, we will gladly check this for you.
Read more