What can I do if my IKEA product has been flagged as recall product?
If an IKEA product you own has been recalled in Switzerland, please stop using it immediately. Visit your nearest Swiss IKEA store or contact IKEA Customer service to return it and claim a full refund.
All IKEA products are thoroughly designed and tested to ensure customer safety and compliance with applicable standards and legislation. Despite these testing standards, there are rare occasions when certain products must be recalled due to a previously undetected safety concern.
If you're an IKEA Family member, you will be contacted through e-mail if a recall has been issued on a product you have bought (if you have used your IKEA Family membership).
If one of your products is subject to a recall, please don't use it anymore and bring it to the closes IKEA store as soon as possible (only stores, not to a Plan and Order Point or to a Pick-up Point). Please bring your receipt if you still have it, or your IKEA Family card for us to find your original transaction.
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