After using my product it has stopped working. Is there a warranty?
All our products are carefully tested before they are sold. However, if something does go wrong, please contact our customer service.
You will need to provide your proof of purchase (receipt or order number) when contacting us. If you identified yourself as an IKEA Family member at the time of purchase, you can find your purchase history by logging in to your Family profile.
For more information on our extended warranties and which products are covered, please visit our warranty pages.
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Was the document not helpful? Try one of the related documents below.
Here is an overview of the guarantees we provide on our products.
Read moreIf your appliance is still under warranty, please contact directly our manufacturer. If not, you can buy spare parts from another partner: ASCI
Read moreIf you wish to cancel your order of a custom-made worktop, it is best to do so before fabrication begins to avoid any non-refundable fees.
Read moreSometimes it is possible to buy parts of a product or order spare parts free of charge.
Read moreAll our products are thoroughly tested before they are sold in our stores. If something goes wrong and you notice a quality problem over time, please contact us.
Read moreIn order to find a solution together you can contact us as follows:
Read more