Small spare parts like screws may need up to one week to be delivered.
If you're expecting bigger parts like a table leg, it may take up to 3 weeks.
If you received a confirmation e-mail, you have there a link to track the order. If not, please reach out to our Customer Service. Please prepare your spare part order number, beginning most of the time with AS.
Where is the spare part I ordered?
Spare parts delivery can vary depending on where they come from.
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Was the document not helpful? Try one of the related documents below.
All spare parts with a number in the assembly instructions can be ordered by yourself directly online.
Read moreThere is a special link for installers.
Read moreSometimes it is possible to buy parts of a product or order spare parts free of charge.
Read moreIf the appliance is found but not the spare part, please use their contact form. If both are not found, please contact the manufacturer.
Read moreIf your appliance is still under warranty, please contact directly our manufacturer. If not, you can buy spare parts from another partner: ASCI
Read moreYou can order small parts directly to you and free of charge. Otherwise, we will be happy to help you - in-store or online.
Read more