What can I do if my IKEA product has a quality issue?
All IKEA products are carefully tested before being sold. However, if something goes wrong and you notice a quality issue over time, you have at least 2 years to inform us. Some product families have an extended warranty period.
We are so sorry for the inconvenience!
If your IKEA product isn't working as expected or you have noticed a quality issue, please:
- control on the product support page if we already have a troubleshoot guide for your product
- think about ordering a spare part online if this would solve easily the quality issue
If you cannot solve the issue by yourself, then we would kindly ask you to proceed as following:
- check your order confirmation or your receipt to see if it falls within the 2-year legal guarantee. If you registered your purchase on your IKEA Family account, you can also find it online in your purchase history.
Verify if it’s covered by an extended warranty. Be aware that the extended guarantee for sofa only covers sofa frame, seat cushions and back cushions. - if it's covered by a guarantee, please raise a claim online. You can also go directly in a store or contact us. One of our co-workers will help you with a solution.
Important information about extended guarantees:
Sofas:
The extended guarantee for sofas only covers sofa frame, seat cushions and back cushions.
Mattresses:
The extended guarantee for mattresses needs to be validated through a mattress expertise done by an IKEA specialist.
Cookware:
Since September 2024, selected cookware have an extended 15-year guarantee. Cookware purchased between October 2021 and August 2024 are excluded from this guarantee.
Sofas:
The extended guarantee for sofas only covers sofa frame, seat cushions and back cushions.
Mattresses:
The extended guarantee for mattresses needs to be validated through a mattress expertise done by an IKEA specialist.
Cookware:
Since September 2024, selected cookware have an extended 15-year guarantee. Cookware purchased between October 2021 and August 2024 are excluded from this guarantee.
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