What can I do if my IKEA product has a quality issue?
All IKEA products are carefully tested before being sold. However, if something goes wrong and you notice a quality issue over time, you have at least 2 years to inform us. Some product families have an extended warranty period.
We are so sorry for the inconvenience!
If your IKEA product isn't working as expected or you have noticed a quality issue, please:
a. control on the product support page if we already have a troubleshoot guide for your product
b. think about ordering a spare part online if this would solve easily the quality issue
b. think about ordering a spare part online if this would solve easily the quality issue
If you cannot solve the issue by yourself, then we would kindly ask you to proceed as following:
c. check your order confirmation or your receipt to see if it falls within the 2-year legal guarantee. If you registered your purchase on your IKEA Family account, you can also find it online in your purchase history.
d. verify if it’s covered by an extended warranty. Be aware that the extended guarantee for sofa only covers sofa frame, seat cushions and back cushions.
e. if it's covered by a guarantee, please raise a claim online. You can also go directly in a store or contact us. One of our co-workers will help you with a solution.
c. check your order confirmation or your receipt to see if it falls within the 2-year legal guarantee. If you registered your purchase on your IKEA Family account, you can also find it online in your purchase history.
d. verify if it’s covered by an extended warranty. Be aware that the extended guarantee for sofa only covers sofa frame, seat cushions and back cushions.
e. if it's covered by a guarantee, please raise a claim online. You can also go directly in a store or contact us. One of our co-workers will help you with a solution.
Be aware that, since September 2024, selected cookware have an extended 15-year guarantee. Cookware purchased between October 2021 and August 2024 are excluded from this guarantee.
Did you find this useful?
Thank you for your feedback!
What particular parts of our documents do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the document not helpful? Try one of the related documents below.
If you notice a quality issue with your electrical appliance (white goods) and it's still under warranty, the fastest way is for you to contact the manufacturer directly with the product number (usually present as a sticker on the machine). If you need some support in finding the number, don't hesitate to contact us, so that we help you in your contact with them.
Read moreIf you miss some parts, please verify that they are indeed part of the furniture and that you shouldn't have ordered them separately. If not, depending on which parts you need, you can often order them online to have them delivered.
Read moreAll our products are carefully tested before they are sold. However, if something does go wrong, please contact our customer service.
Read moreIf this happened during a delivery, you have 7 days to inform us (also via our transport partner). If you damage your product afterwards, as an IKEA Family member, you have 14 days from purchase date to exchange it in one of our stores.
Read moreIf an IKEA product you own has been recalled in Switzerland, please stop using it immediately. Visit your nearest Swiss IKEA store or contact IKEA Customer service to return it and claim a full refund.
Read moreIf something is wrong in your delivery or in your Click&Collect order, please control first all the product references that have been booked. Check also on your order status if the order has been splitted in two. If your order status shows that your order is complete or if the products you receive don't match your order confirmation, please contact IKEA within 7 days.
Read more