What can I do if my IKEA product has some parts missing or damaged?
If you miss some parts, please verify that they are indeed part of the furniture and that you shouldn't have ordered them separately. If not, depending on which parts you need, you can often order them online to have them delivered.
We are so sorry for the inconvenience!
If your IKEA product isn't complete, we advise you to:
a. verify all the boxes you bought or received
b. check that those parts were not to be ordered or bought separately
b. check that those parts were not to be ordered or bought separately
If the parts are in the assembly instructions but are missing in your package, then you have several possibilities:
c. check on the assembly instruction the spart part number and order them online (delivery time: around 2 weeks)
d. control that the closest store has this product in stock and bring your proof of purchase and full product for an exchange. The Customer service often also has a selection of useful screws and fittings.
e. contact us, we will then see what is the best way for you to get the full product as fast as possible
d. control that the closest store has this product in stock and bring your proof of purchase and full product for an exchange. The Customer service often also has a selection of useful screws and fittings.
e. contact us, we will then see what is the best way for you to get the full product as fast as possible
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