What can I do if my IKEA product has been damaged?
If this happened during a delivery, you have 7 days to inform us (also via our transport partner). If you damage your product afterwards, as an IKEA Family member, you have 14 days from purchase date to exchange it in one of our stores.
We are so sorry for the inconvenience!
There is a difference if the responsibility of the damage lies by IKEA, our partner or by you.
- If you received the product damaged per delivery or collection in a pick-up point or collect box, you hopefully informed our transport partner right away. If not, you have 7 days to let us know about the damage.
- If you damaged the product during transport or while assembling it, you have to be an IKEA Family member to get 14 days to let us know about it.
You can create a claim for damaged goods directly online through your purchase history. You can also directly go in a store or contact us per phone. One of our co-workers will help you with a solution.
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