What can I do when something is missing in my order?
If something is missing in your delivery or in your Click&Collect order, please control first all the product references that have been booked. Check also on your order status if the order has been splitted in two. If your order status shows that your order is complete or if the products you receive don't match your order confirmation, please contact IKEA within 7 days.
We are so sorry for the inconvenience! If something is missing from your order:
2. Have also a look in "Track and manage my order" to secure that your order wasn't splitted. Your products might be on the way!
3. If this is not the case, inform your delivery team directly or contact IKEA within 7 days. The fastest way is to go directly to the Customer Service of the closest store with your proof of purchase, but you can also contact us. Be aware that Plan & Order Points and external Pick-up Points don't have a Customer Service.
Did you find this useful?
Thank you for your feedback!
What particular parts of our documents do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the document not helpful? Try one of the related documents below.
If you miss some parts, please verify that they are indeed part of the furniture and that you shouldn't have ordered them separately. If not, depending on which parts you need, you can often order them online to have them delivered.
Read moreFirst control that you received the product additionally, and not instead of another product you paid for. Please also verify on your order confirmation or receipt that you were not charged for this extra item. In all cases, please contact the IKEA Customer service.
Read moreThe easiest way is to contact us as soon as possible.
Read moreSometimes an item you would like to buy is already sold out. But you can see the expected delivery date by clicking on the "Notify me" button. You can also send a notification to a device of your choice.
Read moreIf you have already sent the order, it is not possible to modify it. You can however cancel the order or reschedule it online.
Read more