1. Calculate your products' value
a. Find out what products you can sell back to us on the list of eligible items. For each price offer you receive, you can sell back up to 10 items.
b. On the same page, check how much you might receive on an IKEA refund card for your used IKEA products.
c. Verify that the products are clean, fully assembled and still have the original IKEA production sticker. You shouldn't have modified them either.
d. Please note that we do not agree to buy back your products until they have been confirmed as IKEA products and their resale condition has been verified by an IKEA co-worker.
How does the IKEA Secondhand Service work?
Start by using the “Buyback Estimator Tool” to check if your furniture is eligible and how much you might get for them. Bring your products assembled to your nearest IKEA store within 30 days of receiving your estimation. In the store, the condition of your products will be examined and a final price will be given. You will receive an IKEA refund card to spend online or in the store.
2. Receive your estimation
Look out for an e-mail with your estimated quote and a number to reserve your transaction. You have now 30 days to bring them in one of our stores.
Look out for an e-mail with your estimated quote and a number to reserve your transaction. You have now 30 days to bring them in one of our stores.
3. Bring them back to IKEA
Bring your fully assembled products with your estimation number to your nearest IKEA store within 30 days of receiving your estimation. There is no pick-up service for second-hand items, you are responsible for transportation. The Secondhand service is available in all IKEA stores except Plan and Order Points.
Bring your fully assembled products with your estimation number to your nearest IKEA store within 30 days of receiving your estimation. There is no pick-up service for second-hand items, you are responsible for transportation. The Secondhand service is available in all IKEA stores except Plan and Order Points.
4. Assessment and final offer
At the Customer Service, the condition of your products will be examined. A final price will be given.
At the Customer Service, the condition of your products will be examined. A final price will be given.
All products need to be inspected by an IKEA co-worker. The final amount agreed may therefore differ from the estimation received if the inspection shows any discrepancies. The amount offered to you by the IKEA co-worker is not open to negotiation. We also reserve the right to refuse any products at our discretion.
If we cannot accept your used IKEA product, you can choose to have it recycled by us in a sustainable way.
5. Get your IKEA refund card
You will receive an IKEA refund card with the agreed amount to spend online or in a store. You can use your refund card for an unlimited period of time from the date of issue, however, it can’t be used in our bistros, restaurants or Swedish Food Markets.
You will receive an IKEA refund card with the agreed amount to spend online or in a store. You can use your refund card for an unlimited period of time from the date of issue, however, it can’t be used in our bistros, restaurants or Swedish Food Markets.
6. Give your products a new life
All products in good condition will be resold in the store's Second chance market.
All products in good condition will be resold in the store's Second chance market.
Delivery is not available for Second chance market products.
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Was the document not helpful? Try one of the related documents below.
When you are ready to let someone else enjoy your much-loved IKEA products, bring them back to an IKEA store at any time of the year. You will then get an IKEA refund card to make your next purchase more affordable, while your used items find a new home.
Read moreThe furniture we buy back is checked and refurbished before being sold on the Second Chance market.
Read moreIKEA provides a removal service with recycling of your old furniture, sofas, mattresses and household appliances. The products are collected and recycled in a sustainable way.
Read moreTo return furniture to IKEA, the product must be clean, unaltered and fully assembled.
Read moreAll IKEA stores in Switzerland offer the Secondhand Service.
Read moreAs a customer, you are responsible for transportation.
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