Customer service

Do you have questions about your order, a claim or spare parts? We’ll show you how you can check the status of your order and manage it. We also have information about our range of services and guarantees and are happy to help you with any questions you may have about our products.

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Your order

You can check the status of your order and claim at any time in your purchase and order overview, reschedule or cancel a delivery, send returns, order spare parts and much more.

A yellow STRANDMON armchair is in a room, next to it are removal boxes.

Returns and claims

It’s okay if you change your mind. Do you want to return something or was a product damaged during delivery? Find out how it works here.

A light blue sofa is suspended between two walls because it is too long to fit in the gap.

All services

Our services are here to make your life easier. Whether it’s design, delivery or assembly, you’ll find an overview of all services here.

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There are currently an increasing number of fraud attempts where scammers falsely claim to be from IKEA, aiming to deceive for financial gain. We urge you to remain vigilant.

Unfortunately, there are many fake campaigns where well-known brands are misused to mislead people; unfortunately the IKEA brand is one of those used in these campaigns. These campaigns appear in emails, SMS and on social media and can include claims of gift cards, vouchers and other items. Many times, sensitive information or some kind of payment is requested, something that IKEA would never do.

This is good to keep in mind

Always question implausible offers.

Pay attention to senders and links that look unfamiliar.

Language errors such as misspellings, strange wording and poor sentence structure are indicators of dishonest senders.

Even offers that look like they come from IKEA, use our logo and our graphics and do not contain any language errors can be a scam.

If you are suspicious, delete the email without clicking on any links and do not disclose any sensitive information.

Please share this information to help reduce the number of people being scammed. If you have been the victim of a scam, we urge you to report it to the police.