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Click & Collect

IKEA Click & Collect puts you in control. Order online when it suits you and choose when and where you want to collect your purchases. You will still have to drive to one of the pick-up points, but we get your products ready for you so that you’ll have more time and energy when it comes to assembling them.

A woman stands in front of an IKEA Collect-Box with compartments in various sizes and calls the pick-up number on her smartphone.

IKEA Family Club and Business Network Offer

Book Click & Collect* for CHF 0.- instead of CHF 9.95 with an order of CHF 50.- or more.

 

*except external pick-up points

Valid at IKEA Switzerland by presenting your IKEA Family card/number or IKEA Business Network ID. Log in or sign up and benefit immediately.

Log in or sign up

With Click & Collect, you get your products much more quickly than if you were to shop yourself or use the delivery service. And everything you buy using Click & Collect has the same low prices as in the IKEA store. There are no hidden costs.

Collection options and prices | How it works | Good to know | Frequently asked questions

Collection options and prices

All our IKEA stores offer Click & Collect. We also have convenient pick-up points in regions without an IKEA store.

Collection: from an IKEA store | from an external pick-up point

Collection from an IKEA store

Drive-in during opening hours

  • Price: CHF 9.95 per order
  • Time slots offered during regular opening hours
  • Bookable for products that are available at the IKEA store selected.
  • Drive-In collection area is signposted at the entrance and in the car park.

Collect-Box 24/7*

  • Price: CHF 9.95 per order
  • Collect-Boxes can be found at all IKEA store locations.
  • Collect-Boxes are accessible around the clock*.
  • Bookable for products that are available at the IKEA store selected.

*different opening hours in Vernier – more info.

Opening hours vary depending on the store. All details can be found on the local pages:


Collection from an external pick-up point

Our pick-up points are operated by an IKEA partner and act as pick-up points only, meaning no additional IKEA services are available at these locations.

Price: CHF 29.95 per order

 

Locations: 

IKEA Pick-up Point in Chur

Opening hours
Monday to Friday 8am-6pm
Saturday 9am-5pm

Address
IKEA Pick-up point
Grischa Transporte AG & Umzüge
Grossbruggerweg 2
7004 Chur

Free parking available

IKEA Pick-up Point in Saxon

Opening hours
Thursday and Friday 3pm-7pm
Saturday 9am-5pm

Address
IKEA Pick-up Point
Duperrex Frères SA
Route du Léman 52
1907 Saxon

Free parking available


How it works:

  1. Add the products you want to your online shopping cart
  2. Select “Click & Collect” in the online checkout
  3. Select the pick-up point in store or one of the external pick-up points and a time slot.
  4. Our staff will put your purchase together for you.
  5. As soon as the order is ready for collection, we will notify you by e-mail or SMS.
  6. Come and collect your order. Please stick to the pick-up time you selected. You'll find it on your order confirmation.

Good to know 

  • Due to high demand, time slots may be limited. Available times will be displayed in the online checkout.
  • If you are unable to place an order at your chosen IKEA store, try another location, remove a product that is out of stock from your shopping cart, or place your order later when the product is back in stock.
  • Pay attention to the dimensions and weight of the packaging to ensure that your order will fit inside your vehicle. You can find this information on the website of the respective product.
  • For the safety of our customers and staff, all collections are contactless. Bring a helping hand with you to help you load your products.
  • Need an order confirmation? If you have an order number, you can track your order.
  • You can always combine Click & Collect with a visit to one of our stores if you would like to try a product before buying it.

Frequently asked questions

  • When you come to pick up your order using the Click & Collect in store service, you will need a valid photo ID, as well as your proof of purchase or your order number.

  • You can shop online from the comfort of your home on IKEA.ch 24/7. To collect your order in-store, the time window for the pick-up of your Click & Collect order will be offered during your IKEA store’s opening hours. You will be able to choose it during the checkout process.

  • External pick-up points are operated by service partners and are pick-up points only. It is not possible to purchase products or book services at the pick-up points. For the same reasons, goods cannot be returned there.
    In case you may need one of the previous, please contact our Customer Service or visit an IKEA store or the IKEA online shop, depending on your convenience.

    Almost every product available in the IKEA store can be ordered via Click & Collect. Once you have added your items to your shopping bag and selected the IKEA store for the Click & Collect service, the system will check availability and inform you accordingly.

  • Can I change it?If you wish to change your pick up day and time to a different day, please contact our Customer Service as soon as possible. Please notice that we can guarantee up to 48 hours additional storage, afterwards your Click & Collect order will be cancelled and refunded, deducting the picking fees.

    Contact us

  • Yes, of course. We need the order confirmation / number and a valid photo ID to handover the goods.

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