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Click & Collect

With Click & Collect, you can order your products online and collect them later at the pick-up location of your choice. Here you can find all the pick-up stations.

Price: CHF 9.95 per order

How it works:

  • You can conveniently shop online and select "Click & Collect" during the ordering process.
  • You select the pick-up location you want and a time slot.
  • Our staff carefully put together your order.
  • We make your order available for collection and notify you by e-mail or SMS.
  • Please keep to the pick-up time you have selected. You will find it on your order confirmation.

Good to know:

  • A Click & Collect order cannot be changed to a standard delivery order.

Drive-In in store

  • Time slots offered during regular opening hours.
  • Applicable for products available at your selected IKEA store.
  • Drive-In collection area is signposted at the entrance and in the car park.

IKEA Collect-Box 24/7

  • Drive-In collection area is signposted at the entrance and in the car park.
  • The IKEA Collect-Box point is accessible 24 hours a day*.
  • Applicable for products available at your selected IKEA store.

* different opening hours in Vernier - Read more.

External Pick-up-Points

  • operated by an IKEA partner.
  • no additional services are available at these locations.

Locations:

IKEA Pick-up Point in Saxon

Opening hours
Thursday and Friday 3pm-7pm
Saturday 9am-5pm

Address
IKEA Pick-up point
Duperrex Frères SA
Route du Léman 52
1907 Saxon

Free parking available

IKEA Pick-up Point in Chur

Opening hours
Monday to Friday 8am-6pm
Saturday 9am-5pm

Address
IKEA Pick-up Point:
Grischa Transporte AG & Umzüge
Grossbruggerweg 2
7004 Chur

Free parking available


FAQs about Click & Collect

What is the Click & Collect in store service?

For all information about Click & Collect please have a look at the top of this page.

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Do I need a proof of purchase to pick up my order?

When you come to pick up your order using the Click & Collect in store service, you will need a valid photo ID, as well as your proof of purchase or your order number.

What are the hours of operation for the Click & Collect in store service?

You can shop online from the comfort of your home on IKEA.ch 24/7. To collect your order in-store, the time window for the pick-up of your Click & Collect order will be offered during your IKEA store’s opening hours. You will be able to choose it during the checkout process.

  • Which articles and services are available at the external pick-up points and for Click & Collect in the store?

    External pick-up points are operated by service partners and are pick-up points only. It is not possible to purchase products or book services at the pick-up points. For the same reasons, goods cannot be returned there. If you need any of the above services, please contact Customer Service or stop by an IKEA store. Almost every product available in the IKEA store can be ordered via Click & Collect. Once you have added your items to your shopping bag and selected the IKEA store for the Click & Collect service, the system will check availability and inform you accordingly.

    What if I can't make it during the pick up time window?

    Can I change it?If you wish to change your pick up day and time to a different day, please call our Customer Support Centre as soon as possible. Please notice that we can guarantee up to 48 hours additional storage, afterwards your Click & Collect order will be cancelled and refunded, deducting the picking fees.

    Get in touch

    Can any other person collect my order?

    Yes, of course. We need the order confirmation / number and a valid photo ID to handover the goods.


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