I have not received my order yet, what now?
Did you have a delivery scheduled today, but did you not receive a message or an e-mail with the message that the delivery will be later? Please contact our customer service.
Check the status of your order in My purchases.
It is possible that your delivery is delayed due to an item that appears to be out of stock, due to a delay in the collection process of your items or due to traffic jams or breakdowns on the way. In all cases, we do our best to let you know in time. This can be done by e-mail, by phone or by text message.
Have you not received a message from us and is there no e-mail in your spam or advertising box? Then we recommend that you contact us so that we can look at the status of your order together.
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Was the article not helpful? Try one of the related articles below.
Did you not receive the e-mail with the pick-up message, or have you lost the e-mail and do you want to check in at a store? Click on the link below to check in and receive your order.
Read moreWhen you place an order, you'll receive a confirmation mail. If you haven’t received this e-mail or think something may have gone wrong with the payment? Check to see if the amount has been credited from your bank account. If this is the case then you will probably receive an e-mail from us the next day.
Read moreDo you have a question about your order that is already on its way? Then we are happy to help you by contacting our carriers directly.
Read moreCan't wait for your order? That's understandable! You can follow your order through your IKEA profile.
Read moreOf course something can come up. If you are running late you can ask a store colleague if your order is still there. Were you not able to collect your order the same day? We will ensure that it is canceled for you and you will receive the purchase amount back. This also applies to Storebox and Mobile pick-up points.
Read moreThere are several ways to locate your order number depending on how you made the purchase. It can be found on your email confirmation, order form or on an invoice.
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