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UPDATE

Reachability telephone customer service
Due to overloading of our telephony network, you may not be able to catch us. We advise you to use the frequently asked questions or try again later.

Information about your delivery

IKEA closely follows the developments around the corona virus. The health and safety of our customers and co-workers is always a top priority for IKEA.

Therefor our delivery service will temporarily only bring products to your front door. This is to avoid direct personal contact as much as possible. If you live in an apartment, the order will still be delivered to the front door of your apartment. If there is no lift available, the order will be delivered up to the 4th floor.

We appreciate your understanding.

Personal advice
All personal advice appointments in store will be cancelled until further notice.

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Can't figure it out for yourself? Perhaps you will find the answer to your question below among our FAQs.

If you still can't find the answer, please contact us by phone or via social media.

For questions or information about your online order(s), you can go to the My orders page.


FAQs

How does the IKEA exchange & return policy work?

We understand that you may change your mind. That's why you can return or exchange your IKEA purchase within 365 days. This applies to both in-store and online purchases. If you're an IKEA Family member, you can even return or exchange your order indefinitely.

If you want to return an online order, you can do so up to 14 days after receiving it. Would you prefer to return your order to one of our stores? You can do this from the day of receipt until 365 days after delivery.

If you refused an order at the door, we will contact you ourselves.

See all information about Exchanges and returns.

When can I have breakfast at IKEA?

You can come to IKEA for breakfast every day. On Sundays, some stores only offer brunch.

All information about breakfast at IKEA can be found on the Breakfast at IKEA page.

How do I know if a product is in stock?

You can check whether a product is available in your store via our online stock information service by entering the product name or article number. Stock information is updated every 45 minutes, therefore the stock in the store may sometimes differ from the information on the website.

More information about our stock can be found on the Stock information page.

Can I reorder parts or fittings?

It's so easy to lose a screw, plug or other item. So it's nice to know that IKEA has a wide range of replacement items in stock at customer service in store. If we don't have the part in stock, in many cases we can re-order it for you and send it to your home address.

How do you identify the fittings that we can reorder for you? These parts can be identified by the six-digit part number provided in the assembly instructions. Give this number to customer service and we'll be happy to help you.

Can't find the assembly instructions? You can download assembly instructions for all items from our website.

More FAQs

How can I contact IKEA customer service?

You can contact us via social media or by phone. All contact options can be found on the Contact page.


What does it cost to have an online order delivered?

The cost of delivery for an online order depends on the way in which your order is delivered. Your order can be delivered in two ways, namely by parcel delivery or by truck.

Parcel delivery
If your order meets the following conditions, it can be delivered as a package, which costs EUR 2.99.

  • Maximum weight of 30 kg
  • Maximum dimensions of 170x73x53 cm
  • The order fits into one package.


Delivery by truck
If your order does not meet the conditions for parcel delivery, it will be delivered by truck. You pay a fixed price of EUR 39.

These costs include delivery to your home by a two-man team. We deliver up to the 4th floor. If you live on a higher floor and there is no lift, please keep in mind that you must arrange to have your delivery carried up the remaining floors yourself.

Check out our page on Transport and delivery.


How can I apply (or reapply) for an IKEA Family card?

We're delighted that you want to become a member of the IKEA Family. It's easy! Just register on our website.

Join IKEA Family

Lost or forgotten your IKEA Family card
If you have lost your IKEA Family card, you cannot apply for a new card. IKEA no longer makes new cards from an environmental point of view. This is how we're doing our bit to help create a plastic-free environment. Instead, you can create a digital card in the IKEA Store app. The advantage of this is that you will always have your card with you.

Download the IKEA Store app

Temporary (paper) IKEA Family card

You can print out a paper version of your card. Log in to you IKEA Family profile and print a paper version. Or print your card at one of the IKEA Family kiosks in store. Also a handy option if you've left your IKEA Family card at home. Use this print-out to get all of the benefits of IKEA Family.


What does IKEA do with lost property?

Did you lose something in one of our stores? We'd be happy to help you find it back. All items we find will be placed on the iLost website. You can use this link to see if your item has been found.

Was your item found?
If the item is on the list, you'll need to go through a few more steps so we can check if it belongs to you. You can then collect the item from the customer service desk in the store where you lost it. You will find the customer service desk at the exit of our stores.

We collect the found items and place them on the website before 4pm the next working day. Can't find your item after 3 working days? Then unfortunately we have not found it.

Learn more about iLost.


Where can I find an assembly manual?

No assembly manual with your product or just can’t find it? Don't worry, you can find the manuals easily on our website.

  • Search for the product on our website
  • Go to “Assembly & documents”.
  • Select and/or download the manual you require.


If you can't find the assembly instructions, contact us below and we'll send you a copy by email.


Can I also call IKEA from outside the Netherlands?

You can contact us from outside the Netherlands on +31 (0)50 316 87 72.

Calling from outside the Netherlands may involve additional costs. Ask your telephone service provider about these costs.

If you are in the Netherlands and calling from a foreign number, you must also use the telephone number above.

Can't see your question? Try our Knowledge Portal.


Social media contact details

Social media

You can also get in touch with us via social media. Send us a message via Facebook or Twitter:

Contact us by phone

Telephone contact details

Call us on
+31 (0)900 235 45 32

You will only pay your usual call charges for this phone number.
Open Monday to Friday: 08:00 to 18:00 / Saturday: 09:00 to 18:00 / Sundays closed.

The 0900 number cannot be reached from outside the Netherlands. From foreign numbers, call: +31 (0)50 316 8772