How can I access my order?
As an IKEA Family member, you can easily access your order online by going to your IKEA account. If you are not an IKEA member, go to the Track & Manage my order page to access your order.
If you used your IKEA Family card when purchasing or ordering, just log in to your IKEA account to view your order (you will need to provide your e-mail or phone number and password).
If you are not an IKEA Family member, you can use Track & manage my order to find your order (you will need to provide the order number and e-mail or phone number used when placing the order).
Read more about becoming a IKEA Family member.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
There are several ways to locate your order number depending on how you made the purchase. It can be found on your email confirmation, order form or on an invoice.
Read moreYou can order new cushions at the customer service at your favorite IKEA store.
Read moreHave you changed your mind regarding your order or did you order the wrong article? No problem! You can cancel it via IKEA.nl/order.
Read moreIKEA works together with Klarna so that you can pay for your order afterwards.
Read moreTo ensure that your delivery is successful, you must provide a safe, clear, and adequate space for your products to be delivered by the transport partner. If your delivery is going to a higher floor than ground level (i.e. an apartment or building), sufficient access via stairs or an elevator is required. Deliveries through staircase are limited up to and including the 4th floor unless an elevator is available. While most IKEA products can be delivered, some fragile or oversized items may have restrictions.
Read moreFor online purchases, we offer the option to pay for the order in three installments via Oney.
Read more