When you return a product or cancel an order, you will be refunded the purchase price via the same payment method you originally used. Refunds are processed promptly upon receiving your returned items or after canceling your online order. The exact timing depends on the refund method. We're working on a new system, which means your refund may take longer than usual. We'll make sure you receive the amount as soon as possible.
When will I receive my refund from IKEA?
If you return a product or cancel your order, you will be refunded the purchase price via the payment method you used to pay for it.
Refund Status Online
On your Purchase history page, under Cases, you can view the current status of your refund.
On your Purchase history page, under Cases, you can view the current status of your refund.
Return pin in stores
You use the pin machine in the same way as a normal pin, so you need your debit/credit card to deposit the amount back into your bank account. It is possible to return the amount to a different bank account than that with which the article was purchased.
The amount will be refunded to your bank account within 2 working days. A return pin transaction on Friday, Saturday or Sunday will be credited to your bank account on Monday.
Credit card
If you paid for your purchase with your credit card, the amount will be refunded to the same credit card. You will need the same credit card with which you purchased your item when returning it.
If you paid for your purchase with your credit card, the amount will be refunded to the same credit card. You will need the same credit card with which you purchased your item when returning it.
The refund will be processed at the end of the month, at the same time as the normal payment transactions on your credit card.
We're working on a new system, which means your refund may take longer than usual. We'll make sure you receive the amount as soon as possible.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
We think it's important that you are happy with the IKEA product. If you are not completely satisfied or have simply changed your mind, you can exchange the items, return them or exercise your right of withdrawal. Here you will find the options for exchange, return or withdrawing your purchase.
Read moreGive your IKEA products a second life by using the Buy back service. Follow the steps on our website, take the product to IKEA and receive the price on a refund card.
Read moreYes, you can exchange your newly purchased mattress within 90 days.
Read moreIf you need to refund a reward, please contact our Customer Service.
Read moreCustom-made items, such as custom worktops and panels, can be returned according to our general 365-day return policy. The refund will always be offered on a refund card.
Read moreIf you would like IKEA to collect your mattress, you can arrange a return in any IKEA store or by contacting IKEA customer service during opening hours.
Read more