Skip to main content

Can I exchange, return or use my Right of Withdrawal for all IKEA items?

We think it's important that you are happy with the IKEA product. If you are not completely satisfied or have simply changed your mind, you can exchange the items, return them or exercise your right of withdrawal. Here you will find the options for exchange, return or withdrawing your purchase.

  1. I want to withdraw my purchase.
    You have the right to withdraw your online purchase within 14 days of delivery. You can withdraw from services within 14 days after booking.
    1. What exceptions are there for withdrawing my purchase?
      1. Custom-made items
      2. IKEA Food items
      3. Installed devices
      4. Products that are used, dirty, stained or damaged.
      5. Items that are purchased in-store.
    3. How do I withdraw my purchase?
      1. To register your purchase withdrawal, go to your profile at IKEA.nl.
      2. Click on 'Purchases' and select the order for which you wish to withdraw the purchase.
      3. Under 'actions', go to 'Right of Withdrawal' and fill in the form.
    5. How soon do I have to return my items after withdrawing the purchase?
      Return the items within 14 days. Once we have received the items, we will refund the amount within 14 days. You can return the items in an IKEA store or with the return options we offer for your order (package return or return by truck, depending on the items).
    6. Do I pay return costs if I withdraw my purchase?
      You will pay the direct costs for returning the goods where applicable, as stated in our return options.
    7. How does the refund work when withdrawing my purchase?
      After we have received the returned items, we will refund the price of the returned items, and the relevant delivery costs in line with our terms and conditions, minus any collection and return costs that apply and have been clearly communicated.

      You will normally receive the refund within 14 days from the day we receive the items.
  3. I don't want to withdraw my purchase.
    Do you not want to withdraw your purchase or was the purchase delivered more than 14 days ago? No worries! Then you can use our 365-day return policy.

    For purchases made in the store, you can directly use our 365-day return policy. IKEA Family members can also return items outside of this 365-day period.
    1. When can I use the 365-day return policy?
      1. The item may be opened and assembled for testing.
      2. It must not have any heavy signs of wear, damage, stains or marks.
      3. This policy applies to products purchased in the Netherlands or abroad.
      4. You do not need to have the original packaging to be able to return.
      5. Do not make any modifications to the product, such as drilling holes, painting, or removing parts. As a result, the product is no longer as designed and cannot be resold.
      6. We accept the return if the product is in resalable condition. This is assessed in the store.
    3. How does the refund work for the 365-day return policy?
      1. With receipt: We'll give you a full refund of the price paid to your original payment method.
      2. Without a receipt or bought outside the Netherlands: We will refund the amount on a digital IKEA voucher card.
      3. Exceptions that are always refundable on IKEA digital voucher card:
        1. Food
        2. Custom-made items
        3. Opened mattresses and pillows purchased in stores
        4. Products with light signs of wear
    5. How can I exchange an item?
      If you want to exchange an item, you must first return it and then make a new purchase.
    6. Which items are excluded from the 365-day return policy?
      The only exception is food that has been opened, is unfrozen, or has expired.
    7. What if I return a defective item?
      If you return a faulty item that has not been damaged by you, we will exchange or refund the item. 
Terms and conditions
Check it out IKEA return policy for the full terms and conditions for exchanging, returning and using your right of withdrawal.

What particular parts of our articles do you find unsatisfactory or unhelpful?

The text is confusing to understand

The text is not relevant to my question

The text is relevant but not helpful

The text is too long or too short

Thank you for your feedback!

Was the article not helpful? Try one of the related articles below.