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When can I withdraw or return a purchase?

We think it's important that you are happy with your IKEA product. If you are not completely satisfied or have simply changed your mind, you can return the items or withdraw the purchase.

I want to withdraw my purchase.

You have the right to withdraw purchases made online, over the phone, or via chat within 14 days of receiving the last item. You can withdraw the entire purchase, or just a part.
  • What exceptions are there for withdrawing my purchase?
    • Customer-made items
    • IKEA Food items
    • IKEA gift cards
    • Built-in appliances
    • Products that are used, dirty, stained or damaged
    • Purchases made in store
  • Do I pay return costs if I withdraw my purchase?
    • If you choose a return in an IKEA store, you do not pay any return costs.
    • If you choose a return by parcel or truck, you will pay return costs.
  • How does the refund work when withdrawing my purchase?
    After we have received the returned items, we will refund the amount paid within 14 days to the payment method you paid with.
    Are you returning the entire purchase? Then we will also refund the delivery or collection costs.
    Are you returning your item by parcel or truck? Then we will deduct the costs for the return from the amount to be refunded.
 

II want to return my purchase

Can your purchase not be withdrawn, for example because it was purchased in the store or because you received your online purchase more than 14 days ago? Then thanks to our 365-day return policy, you can return your items within a year. IKEA Family members may return items even after this 365-day period.
  • What conditions must my return meet to be accepted?
    • The item must be in resalable condition:
      • The item may be opened and assembled for testing, but not used.
      • There must be no heavy signs of wear, damage, stains or markings on it.
      • You have not made any modifications to the product, such as drilling, painting, or removing parts or labels.
    • You have proof of purchase, such as a receipt or order. A bank statement of the pin payment can also be sufficient, if it allows us to find the purchase in our systems.
    • The item must have been purchased in the Netherlands. Alternatively, it may also have been bought abroad, but then we have to have it in our Dutch range.
    • You can give the original packaging, but this is not a requirement.
    • The item is not an IKEA gift card or a food item that has been opened, thawed or is out of its expiration date.
  • How does the refund work?
    We will refund the item price. We do not refund any delivery or collection costs.
    Are you returning your item by parcel or truck? Then we will deduct the costs for the return from the amount to be refunded.
    • You have the proof of purchase, such as the receipt or order: We will give you a full refund of the item price paid using the same payment method you used to pay. We always refund these exceptions on an IKEA refund card:
      • Unopened food, within the expiration date
      • Custom-made items
      • Opened mattresses and toppers purchased in the store
      • Products with light signs of wear
    • You do not have proof of purchase, or you bought the item abroad: We will reimburse the lowest price for which we have sold this item in the Netherlands in the past year and always refund the amount on a digital IKEA refund card.
 

I want to exchange my purchase

If you want to exchange an item, you must first return it and then buy the new item.
 

Terms and conditions

Check out the IKEA.nl return page for the full terms and conditions for exchanging, returning and withdrawing your purchase.

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