My drinking glass has shattered, how can I report this?
It is always a shock when a glass breaks or otherwise gets damaged. You may also be concerned about the product after this and want to report it. Please contact us, we are happy to help you!
There are several reasons why a drinking glass can shatter. Don't worry: in the vast majority of cases there is nothing wrong with your other drinking glasses!
We are here to support you if something goes wrong. In that case, please contact us.
Warm liquids and tempered glass
IKEA thoroughly tests all products before we approve them for use with hot liquids. Always read the product information to determine whether your IKEA glasses are suitable for hot drinks such as tea and coffee.
These glasses are made of tempered glass. This means that the glass will shatter into many small pieces if something goes wrong. This way there are no sharp shards that you can hurt yourself on.
To stack or not?
We understand that stacking your glasses is an easy way to save space. However, we do not recommend stacking glasses on or inside each other. This can cause minor damage to the surface, increasing the chance of the glass breaking.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
It is important to us that you are completely satisfied with our products. If you are not, you can make a report to IKEA.
Read moreWe always take reports of unsafe situations caused by IKEA products seriously. We ask that you contact our product safety department immediately.
Read moreWe think it's important that you are happy with the IKEA product. If you are not completely satisfied or have simply changed your mind, you can exchange the items, return them or exercise your right of withdrawal. Here you will find the options for exchange, return or withdrawing your purchase.
Read moreAt IKEA, we think safety is very important. We all want our home to be a safe place, not least for children. If we work together, we can reduce the risk of accidents. We design all our products with a safety first principle. If something does go wrong, then please get in touch with us!
Read moreSometimes dirt or moisture gets between the outer glass and the inner glass of the door. With some ovens you can clean this yourself. With microwave ovens, this is not possible for safety reasons.
Read moreAs an IKEA Family member, you can easily access your order online by going to your IKEA account. If you are not an IKEA member, go to the Track & Manage my order page to access your order.
Read more