How can I contact IKEA customer service?
Our customer service is opened from Monday to Saturday. On Sunday we are closed.
The best way to contact us is through our chat.
Chat
Chat with our chatbot or one of our co-workers by clicking on the yellow chat button at the bottom right of every page. You can chat with our co-workers Monday through Friday 8:00 - 17:00 and on Saturdays from 9:00 - 18:00. We are closed on Sunday.
Phone
Call us via the IKEA information line: 050-7111267 (usual call charges). Our customer service team is available on Monday to Friday 8:00 - 18:00 and Saturday 9:00 - 18:00. We are closed on Sunday.
Have a look at our customer service page for more information.
Other business/contact information
- IKEA B.V.
- Laan van Decima 1, 2031CX Haarlem (no postal address)
- Visit us in an IKEA store
- Chamber of Commerce number: 33166333
- VAT number: NL004445879B01
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
You can reach us by calling 050-7111267 from Monday to Friday from 08:00 to 18:00 hours and on Saturday from 09:00 to 18:00 hours. On Sunday we are closed.
Read moreWould you like customised interior advice, more information about specific products and services or to be completely looked after by a permanent contact person? As a business customer we are happy to help you in one of our IKEA stores.
Read moreIf you no longer have a warranty, but would still like to replace a part, it is sometimes possible to order extra parts or fittings. You can do this in one of our stores or at our customer service.
Read moreIs your company ready for the latest IKEA products? You can easily order your products online via our website.
Read moreTo process your return, we need proof of purchase, such as the receipt or order confirmation. We can also find your purchase through your IKEA Family profile. Did you pay by card? Then we can also find the receipt via your bank statement.
Read moreIf you have purchased from IKEA Netherlands online or in store, you can return your product to any IKEA store in Netherlands except the Plan and Order Point Leeuwarden.
Read more