What should I do when I am not happy with a custom-made product?
It is important to us that you are completely satisfied with our products. If you are not, you can make a report to IKEA.
To determine whether your claim is within the scope of the IKEA General Terms and Conditions of Sale, please read them before making your report. You can read more about the guarantee on your purchase in the guarantee brochure for METOD kitchens (Dutch).
Can I (continue to) use my custom-made top or wall panel after I have made a complaint?
Because the delivery of new custom-made products takes several weeks and you do not have a usable kitchen without a worktop, we recommend that you continue to use your custom-made worktop. It is better not to install a custom-made wall panel yet.
Mount the worktop as indicated in the assembly instructions to your cabinets and connect the sink and cooktop. Do not seal the worktop yet and do not glue the separate parts of the worktop together. We also strongly recommend that you postpone any tiling or painting in your kitchen until we have found a suitable solution for you.
Is the worktop too badly damaged to be used temporarily? Then we can offer you a temporary standard worktop free of charge. You must cut this worktop to size yourself, but you may use it for as long as necessary.
Have you read all the information above? Then please contact us!
In order to assess your claim remotely, we need clear pictures of the problem and your proof of purchase. When you contact us, we will make sure you receive an email from IKEA that clearly states the information we need to help you further.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Have you checked whether it is available at another IKEA store? The stocks differ per IKEA store, so you might be lucky! Otherwise you can receive a notification from us signing up for a back in stock notification from the products details page.
Read moreDuring the production of certain products, odors can remain attached to the product. For example, you can think of odors created by the use of glue, lacquer and wooden materials. New mattresses also have a specific odor.
Read moreTo ensure all parts of a wardrobe fit together properly, it is important to follow the assembly instructions precisely. We are happy to provide you with some tips.
Read moreThere are many great benefits of PAX. Our flagship wardrobe can be personalized based on your needs. It is an affordable, adaptable and changeable storage solution that will last for years.
Read moreYou can find the information in the 'What's included' section in the product page.
Read moreWe want to hear from you, our valued customers, about our products. On our website we give you the possibility to write a review and to score our products with 1-5 stars.
Read more