If I return the product(s) that I purchased, what will happen to the points from IKEA Family that I have collected?
The corresponding number of points will be deducted automatically from your profile within 48 hours and any rewards used will have been forfeited.
If you purchase product(s) and collect points, but later return these product(s) receiving a refund of the amount you paid for them, the corresponding number of points will automatically be deducted from your total points, within 48 hours.
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The corresponding number of points will be deducted automatically, 24 to 48hours, and the reward will have been forfeited.
Read morePoints are non-transferable, non-refundable, and cannot be exchanged for cash value.
Read moreYour satisfaction with your IKEA purchase is important to us. If you are not completely happy or simply changed your mind, you can return your unused products within 365 days. IKEA Family members can even return items after this 365 days period. We will provide a full refund for items returned with proof of purchase during this period. Mattresses can be exchanged for another mattress up to 90 days.
Read moreIn this situation a new reward, of the same type, will be generated for you to enjoy in your next purchase.
Read moreYou can see your total amount of points by logging into your IKEA Family profile on the IKEA website or IKEA App. For more details, you can visit the history tab, also, available on your IKEA Family profile.
Read moreIf you return a product or cancel your order, you will be refunded the purchase price via the payment method you used to pay for it. This can take 14 days..
Read more