Can I return products at the IKEA Plan and Order Point or a Click and Collect Near You location?
These locations are not full IKEA stores and therefore can unfortunately not process returns.
IKEA Plan and Order Points as well as Click and Collect Near You locations are not full IKEA stores, and therefore can unfortunately not process returns. If you have purchased an item from either of these locations that you wish to return, you can either visit your nearest IKEA store or return the item through parcel or truck using this return form. If you need extra help, you can also ask for a co-worker through chat or call IKEA customer service by phone.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Yes! You can return your new and unopened IKEA products from your Click & Collect order. You always have 365 days to return or exchange your products. If you are an IKEA Family member, you can even return or exchange unlimited items.
Read moreWith IKEA Click & Collect, you are in control. Place an order online whenever it suits you and choose when and where you pick it up.
Read moreYes, it is possible to return products purchased abroad to a store in the Netherlands. Conversely, you can also return most IKEA products purchased in the Netherlands abroad. To be certain, inform about the possibilities at the country customer service where you would like to return your product.
Read moreAt IKEA it's alright to change your mind. We accept a return of all items in a saleable condition within the 365 days return policy.
Read moreAt IKEA, we understand that you can change your mind. That's why you can return your purchase within 365 days. If you're an IKEA Family member, you can even return your purchase for an unlimited time.
Read moreHave you lost your receipt or order confirmation, but want to claim your warranty or return a product? Don't worry, there are several ways this can still be done.
Read more